Windows 10: while playing games my laptop freezes

Discus and support while playing games my laptop freezes in Windows 10 BSOD Crashes and Debugging to solve the problem; My lenovo yoga laptop was fine at first, i have only had it for a month. I play roblox alot so I thought it was roblox that was the issue. My screen... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by AishaCampo, Jan 15, 2020 at 3:17 AM.

  1. while playing games my laptop freezes


    My lenovo yoga laptop was fine at first, i have only had it for a month. I play roblox alot so I thought

    it was roblox that was the issue. My screen would start freezing and my mouse pointer would disappear and get stuck.

    Only until just when I'm writing this is when the problem has been happening to other games i play often such as VR chat.

    My screen freezes randomly. if i press the controllers i can still move, just cant see it myself cause my screen is frozen.


    idk if i need to swap out my laptop for the same but newer laptop or if its a problem i can fix in settings or something.


    hope i can get an answer ASAP while playing games my laptop freezes :D

    :)
     
  2. Roohi_Taj Win User

    Can't play Hit It Rich game and system freezes

    Hi carmenstanley1,

    Thank you for your response.

    I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

    Could you please help me with the below questions:

    • Are you aware of any changes happened on the computer prior to this issue?
    • Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?

    Step 1: Uninstall or Repair the game.


    1. Press Windows and
      R key together on your Keyboard.
    2. Type appwiz.cpl and hit enter.
    3. Right click on the Hit it Rich app > Select Repair or uninstall it.
    4. Reinstall the application and check for the issue.

    Step 2: Create a new local account.

    The reason might be due to user account corruption, so I would suggest you to ‘Create
    a local user or administrator account’
    and check if the issue persists.

    Note: You will not see all your files under your default file location.
    So your data will be saved under C:\Users\User_name.

    If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
    Tips to improve PC performance in Windows
    10
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
  3. Minecraft freezes gaming PC

    Hi,

    We have here a thread Windows 10 freezes when playing games
    related to your concern. We suggest that you go through the steps provided by
    Roger Lu.


    Let us know how it goes.

    Regards.
     
  4. while playing games my laptop freezes

    System freezes when playing game.

    Hello Donovan,

    We realize the inconvenience you are experiencing with playing game. We will certainly help you.

    In order to help you better, could you please confirm a couple of things


    • Did you install the application from the Windows store?

    • Did you make any changes prior to this issue?

    Let's try the below steps and check if it helps to resolve the issue.

    Try Updating the graphics driver and check.

    Step 1: Follow these steps to
    update graphics drivers.

    • Press Windows key + X and select Device Manager.
    • Search for Display Adapters and expand it.
    • Right click on the graphics driver and select
      Update driver software.
    • Restart the System and check opening the application again.

    Step 2: Uninstall and Reinstall the graphics card drivers
    and update and check.

    Refer:How to: Install and Update Hardware Drivers in Windows 10

    Step 3: Follow the st3eps from the link below and check:

    Game freezes or stops responding on a Windows 10 device

    Let us know the result. We will be happy to assists you further.

    Thank you.
     
    Sangeeta Sarkar, Jan 15, 2020 at 3:20 AM
    #4
Thema:

while playing games my laptop freezes

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