Windows 10: White Screen after Update to 2004

Hi tenforums people!

I would not put a high priority on this ticket.

I am an experienced PC technician, and am just posting this for the general benefit of the community.

I have a run-of-the-mill, consumer-grade Dell laptop Inspiron 15-3565, Win 10 Home x64

AMD Radeon R4 Graphics Card, Driver 26.20.12028.2, 8/16/2019

After running the 2004 update last night, the only issue I had that can be reliably reproduced is that when the system resumes from Sleep (S3) state, I get either a solid white screen or a flickering white screen. In cases where I get a solid white screen, I can force Windows to make a noise to let me know it is running normally in the background. It happens every time I resume from sleep.

I did not notice the issue until AFTER I had applied two KB Updates after the Major Release Update:
KB4552925
KB4537759

In the interests of science, I am going to uninstall the KB's one-by-one to see if it has any effect
Then change to a different version of the AMD graphics driver

It will be several hours before I can make the changes, so if there is anything you want me to try, test; or if you need additional details let me know.

If not, I will report back results later.

----

QuickEdit:
On a positive note, this computer had two "pre-existing conditions" on 1909. If I enabled Dark Mode or opened Internet Explorer 11, my system would become unusably slow.

I don't use either of those two, so it was no big deal not to use those features.

After the 2004 update, I don't have either of those issues.

:)

 

Small white bar on right side of screen

Hi Bardan,





We'd be glad to provide assistance. To better narrow this down and deliver you accurate solutions, please answer
the following questions:

• 
  Is the white bar present regardless of what program you are using on your computer?
  
• 
  Can you send us a screenshot of the
  white bar?
  Please edit the image if any personal information may be exposed.
  
• 
  What troubleshooting steps have you tried so far?
  

This issue could also be related to
damaged screen. We suggest that you contact your manufacturer to have your computer checked for hardware issues.



Regards.

 

White Screen on Windows 10

Hi,

There may be several reasons why your laptop's screen will show a plain white screen. To assist you better with this concern, kindly answer the questions below:

• Have you made any hardware/software changes on your laptop recently?
• At what point do this white screen appear?
• Have you tried booting your computer into Safe Mode?
• What troubleshooting steps have you done?

We look forward for your response.

 

white screen after exiting game

Hi Alex,

Let us isolate your concern to help us determine what's causing the white screen after you exit the game. Please answer the following questions:

• Are there any recent changes or updates made on your laptop?
• Did you run the World of Tanks game on the same laptop where you encountered the white screen after exiting the World of Warships?
• What troubleshooting steps have you done so far aside from restarting the laptop?

We'll wait for your response.