Windows 10: White screen at boot up - mystery

Discus and support White screen at boot up - mystery in Windows 10 Drivers and Hardware to solve the problem; Ok so I don't think this is an issue with Windows 10 as it did it in Windows 7 as well. It's an Asus netbook Atom N550 which came with Windows 7... Discussion in 'Windows 10 Drivers and Hardware' started by Hazel123, Nov 9, 2018.

  1. Hazel123 Win User

    White screen at boot up - mystery


    Ok so I don't think this is an issue with Windows 10 as it did it in Windows 7 as well. It's an Asus netbook Atom N550 which came with Windows 7 starter. Someone had cloned the drive onto a bigger drive and there were lots of odd partitions everywhere so I repartitioned the drive and then wiped the unused space.

    Around that time noticed the occasional white screen on start up but not always. Thought maybe I had corrupted windows with the partial wipe so fully wiped the drive and reinstalled from system image of the c drive. Still doing it. I had intended to upgrade it to Windows 10 anyway so clean installed Windows 10. Still doing it. So it isn't a corrupt file system. Don't think it's a driver issue either. Hard drive passed with no errors as well.

    I wondered if it could be a failing monitor or the graphics card - but the strange thing is - it only happens on boot up - a minute or so - then the log in page appears. And it doesn't happen if I restart. Only if I shut down and then boot up from turn on. So if it was hardware surely it would happen all the time?

    Have fast start up turned off and have boot booster turned off in the bios as well.

    I can get into the bios by hitting F2 repeatedly and waiting till the screen stops being white. So it's a time thing - it's white for a period of time then clears.

    Any ideas? Clean install on wiped hard drive. Now I did upgrade the bios while in Windows 7 - via the Asus update utility - all went smoothly. I just can't remember if the white screen thing started before the bios update or not. So I reflashed the same bios via the update and that went smoothly. Didn't make any difference. So before I try downgrading the bios (which is a total pain and I can't use the Asus update utility to do that, only to upgrade) just wondered what else it could be.

    :)
     
    Hazel123, Nov 9, 2018
    #1
  2. John Vil Win User

    White Screen on Windows 10

    Hi,

    There may be several reasons why your laptop's screen will show a plain white screen. To assist you better with this concern, kindly answer the questions below:

    • Have you made any hardware/software changes on your laptop recently?
    • At what point do this white screen appear?
    • Have you tried booting your computer into Safe Mode?
    • What troubleshooting steps have you done?

    We look forward for your response.
     
    John Vil, Nov 9, 2018
    #2
  3. Roan T Win User
    Small white bar on right side of screen

    Hi Bardan,





    We'd be glad to provide assistance. To better narrow this down and deliver you accurate solutions, please answer
    the following questions:


    • Is the white bar present regardless of what program you are using on your computer?

    • Can you send us a screenshot of the
      white bar?
      Please edit the image if any personal information may be exposed.

    • What troubleshooting steps have you tried so far?



    This issue could also be related to
    damaged screen. We suggest that you contact your manufacturer to have your computer checked for hardware issues.



    Regards.
     
    Roan T, Nov 9, 2018
    #3
  4. White screen at boot up - mystery

    Windows 10 - stuck on orange screen with white circling dots

    This PC is not part of a domain, and I never get to a login screen; only the orange screen above.



    Your linked instructions for Safe Mode are not useful in my situation, as they assume I can boot
    normally into the system and then set an option to boot to safe mode. There is a way to boot to safe mode without the ability to boot normally but it is well hidden and complex - I will detail it below for future readers of this thread.



    Your suggestion regarding Clean Boot is also not applicable. The instructions show how to disable services and startup items for third party applications. However, as I stated in my original post, I Reset Windows 10 so there are no third party
    services or startup items. Never the less, I went through the steps and the results are the same - orange screen with white circling dots.



    Finally, your suggestion regarding creating a new user account is again not applicable. I have multiple accounts on this PC. As I never am presented with a login screen, I cannot utilize any of them.

    I await your next repair step…



    For readers who are unable to boot normally and wish to boot to safe mode (only try this if you are technically advanced):

    • Boot to a Windows 10 installation disk
    • Go to Troubleshoot – Advanced Options – DOS Prompt (one might wonder why “Boot to Safe Mode” is not available in Advanced Options!)
    • Follow the instructions here: Boot into Safe Mode on Windows 10
     
    Mike-Kremer, Nov 9, 2018
    #4
Thema:

White screen at boot up - mystery

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