Windows 10: White screen when trying to make any purchase

Whether it's directly from the Microsoft Store or an in-app purchase, every time I try to buy something, the prompt that shows up shows "Just a moment..." for about a second, then the pop-up fades into a white screen. This white screen does not go away with time, restarting doesn't fix it, updating Windows didn't fix it, I've tried resetting my cache with wsreset, nothing-- just that white pop-up with no way to continue any purchase. I'm frankly at a loss at this point, since I can't find anyone else who's ever had this problem.

:)

 

Small white bar on right side of screen

Hi Bardan,





We'd be glad to provide assistance. To better narrow this down and deliver you accurate solutions, please answer
the following questions:

• 
  Is the white bar present regardless of what program you are using on your computer?
  
• 
  Can you send us a screenshot of the
  white bar?
  Please edit the image if any personal information may be exposed.
  
• 
  What troubleshooting steps have you tried so far?
  

This issue could also be related to
damaged screen. We suggest that you contact your manufacturer to have your computer checked for hardware issues.



Regards.

 

White Screen on Windows 10

Hi,

There may be several reasons why your laptop's screen will show a plain white screen. To assist you better with this concern, kindly answer the questions below:

• Have you made any hardware/software changes on your laptop recently?
• At what point do this white screen appear?
• Have you tried booting your computer into Safe Mode?
• What troubleshooting steps have you done?

We look forward for your response.

 

white screen

Hello Suzanna,

Please answer the questions below:

• Did you use this computer with HP monitor before? And was it working fine?
• Do you see manufacturer logo or any black screen in HP monitor? Or you just immediately see white screen when you turn the computer on?

I request you to uninstall and reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Right click on the Start menu.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.



Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.



I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



Thank you.