Windows 10: White screen with vertical lines after sleep mode

Hi there!

My computer is an MSI Gaming Laptop and has been doing the exact same since I updated to the new Windows 10 Creators Fall Update. I wondered if it was anything to do with updating to a new version of windows?

Thanks

 

Okay... lets try this.

Before trying diagnostic procedures or OS installs I always recommend that you create a backup of your data off machine, create an Image with a tool like Macrium Reflect and have bootable media that matches your current Windows environment. You can also create new media using Windows Media Creation tool.

Backup and Restore with Macrium Reflect

You will need to download a removal tool and then the drivers. The removal tool is at

http://www.majorgeeks.com/files/deta...installer.html

To get driver go to nvidia.com, then click on Drivers. Click the appropriate drop down boxes to get the selection of drivers for your card and OS. You might want to start with the latest and greatest as NVIDIA may have corrected issue. (not saying its Nvidia's fault.)

Assuming you followed my advice and have your backups done boot to safe mode. If your system is responding at all, hold shift key down and click restart. You can do this from login screen. This tutorial explains the Advance Startup Options.

Boot to Advanced Startup Options in Windows 10

In safe mode run the uninstall tool. On successful completion install the driver you selected. I don't have an Nvidia card so I'm not sure what is right driver. Like I said I might start with the latest and greatest. Then try an older driver, say two months back. Boot your machine.


Ken

 

Um, some of these are Optimus Laptops with an Intel iGPU and Nvidia graphics.
I was getting these oddly stripped screens occasionally shortly after the 1709 update, in my case it would appear and after a time go away, you could just about make out that the Task Bar was towards the top of the screen.
It went away after further Windows 10 updates.

However, like today a couple of hours ago I was changing the Task Bar options in Control Panel > System > Advanced system settings > Advanced Tab > Performance > Settings >
The 3rd and 4th items down, Animations in Task bar, Enable peek were changed and that seemed to make the stripped screen reappear.
Also around the same time the Start Menu background seemed to change from solid back to a bit translucent, and back again, a mystery.

All rather strange, no idea why. Something to do with the 1709 update and the Intel Video iGPU which is being used in Windows and most applications. The low power states of these chips or something beyond my knowledge.

The drivers installed by Windows updates have been faultless for 4 years so there is no way I'm fiddling with those.
The Intel iGPU and Nvidia Drivers were the same as installed by the 1703 Windows updates. I have not fiddled with these for some 4 years. Both date from around November 2016.

 

Thanks for this, rolled back driver through the Device manager and it's OK so far. Although I keep getting the notification to update my driver. I keep choosing the option to wait to update. So far so good. I wonder if they're aware of this problem. Does anyone know? Seems to be enough people complaining...

 

Hi ccmp99

Where are the notifications coming from, Windows or Nvidia. I think you also have to shut off in GForce experience.

I'm sure they know.

Ken

 

Hey Ken,

Thanks for the response. After looking again I realized the notifications are coming from DELL. So i assume allowing these updates wont effect the intel and Geforce drivers. Just paranoid to allow any updates since I've fixed the problem.

 

One man's opinion. If your drivers are working don't update them. All these updates are usually to accommodate new gear.

If and this a big if, you BSOD, you report on the forum, they tell which driver caused, you update and you go back to enjoying machine.

If it ain't broke don't fix it.

Ken

 

Caledon Ken, thanks for the great suggestions! I have a Dell Inspiron 15 7000 Gaming laptop and just started having the reported issue. I disabled the driver updates as you instructed and then rolled back the NVidia GeForce driver. This actually didn't fix it. Then I went back and rolled back the Intel 630 Integrated Graphics Driver and all was good again!

I'll leave updates turned off. I also follow your same belief that 'if it ain't broke, don't fix it'.

Thanks again.

 

Great and thanks for posting your fix, other will find.

 

Same problem -- not the same version numbers (I have a Dell laptop), but rolling back the driver via Device Manager seems to have worked. That's another thing I'll point out -- you can roll back just this driver in Device Manager rather than doing a total restore, especially since the update appeared in the Windows 10 settings page but not Control Panel. For a bit there I thought this was a new hardware issue, but this thread saved me an unwanted trip back to the store.

 

sfey,
I have the same laptop as you, and can't do roll backs for updates,
maybe the laptop was already with this specefic update so i can't roll back.
can you tell me maybe what updates are the updates that works for you? so i will update it manually.
thanks!

 

Hi Ken, Engrzeezhan, and everyone. I deeply appreciate everyone's time and expertise here. I'm new in this Forum but have read some of your support posts.
This issue Vertical Lines after Sleep mode. This issue ONLY appeared after this latest automatic Windows 10 update. (sigh....) - I have a M32 series Asus desktop. Dell monitor shows the vertical lines. Device Manager disallows "roll back" of the Dell monitor driver. (it's greyed out) - I want / need to do this.... alternatively, I read where I can disable Windows 10 updates, and then Restore the System to a Restore point. BUT I'm quite a dweeb tech phobe and if possible........... Can you please reply with step by step instructions on how to: 1) Roll back the video driver (or the monitor driver?) to eliminate this vertical lines problem (again, the "roll back" option is greyed out in Device Manager)
or
2) How to Restore this Windows 10 OS to a Restore Point (?)
or
3) An alternative solution that I found yet!
THANK YOU SO MUCH! - This is brutal.
David Ferrera

 

EEEK! Asus desktop (M32) has this brutal issue. I'm anxious/lame to try "clean windows install"etc. Asus is not helpful. How to find/install/roll-back an older video card driver? PLEASE? The "roll back" option in device manager is greyed out of this Dell monitor. Thank you! David -

 

Hi TheMeetingGuy. Welcome to the forum.

Sorry... which thing do you want to do. Clean or roll back. I think clean will get you right back to where you are as Windows will install a driver and even disconnected from the Internet it maybe the same version as this one.

If rollback is not available then you have to manually roll it back. First identify the driver you have by using device manager, find the adapter , right click, properties and get version number. Then find the driver you want to install. Sometimes these come in the form of an exe. So run the exe and if it shows you where it unpacked driver make a note of it. Usually on C: in folder, you likely will notice a new one in file explorer if you look at C:

Next we have to tell Windows to layoff the driver updates. Windows key + R, type sysdm.cpl, click on Hardware tab, click on Device Installation settings, click on No. If we don't do this Windows will cruise by a some point and help you by updating the driver.

Then into device manager, find the adapter, click Update Driver. Then click "Browse my computer for driver software. Then in the location bar enter the location or browse to it. If you don't know where choose "Let me pick from a.....". If you use let me pick I wish it would show Version numbers. Little trial and error. Once installed check version in device manager to confirm change has taken place.

Now I've made the assumption you can get into Windows. If you can't and you can get to password screen, click on power icon lower right, then hold shift key down and click Restart. This will take you to the Advance Start Options and from there you can boot to safe mode. I would download driver on another computer as sometimes safe mode with networking fails to start networking. (???)

Boot to Advanced Startup Options in Windows 10

Once in safe mode you can go through the steps above. Will be in and out today. I will check back. Other members can assist.

Ken

 

I have a Dell desktop PC and had it set to sleep only when away from several hours. This issue only started after the recent fall update. Now I just set it to 'never' and I'm okay with it (I shutdown at night). But why hasn't MS come out with a fix for this in their cumulative updates. I know there was at least one since the fall update and they fixed other things, so why not this?