Windows 10: Whiteboard is not Showing lines, both app and web

I opened Microsoft Whiteboard today and it hit me with a label that said: "We can't show this object - An object type was added, which we can't show in this version of Microsoft Whiteboard."And all my dotted lines were just gone. I opened a new whiteboard and tried adding any kind of line and it showed the same error. I couldn't find anything online. I have the newest version.Same on Reddit > https://www.reddit.com/r/WindowsHelp/comments/1cyrwup/cant_add_lines_in_microsoft_whiteboard/

:)

 

Microsoft Whiteboard Problem

Hi Davidcz84,



I go through the post carefully, as for the issue, here are some suggestions:

1. If you have any antivirus software, please quit them temporarily and check the result.
   
2. Try sign out your account from the app, restart devices, sign in back and check the result.
   
3. To check if the issue related to your network, try connecting to another network and check the result.
   
4. If you are using Word and school account that is managed by your organization, please make sure you have authentication app required by your organization installed on your devices.
   
5. Try use whiteboard for the web and check the result: Microsoft Whiteboard
   

If the issue still persists, could you please share information below with us?

1. Can you use whiteboard for the web normally?
   
2. Which kind of accounts you are using for signing whiteboard? Account crated by yourself or account assigned by your organization?
   

Regards,

Clark

 

My whiteboards disappeared.

Hello PaigeLuben

Im Juliet and Im happy to help you

If you're referring to the whiteboard application that comes pre-installed with Windows 11, and it seems to have disappeared from your computer, you can try the following steps to troubleshoot the issue:

1. Search for the whiteboard app:

Click on the Start button and type "Whiteboard" in the search bar. Check if the app appears in the search results. If it does, click on it to open the application.

2. Check the app list:

Right-click on the Start button and select "Apps and Features" from the menu. Scroll through the list of installed apps and see if the whiteboard app is listed. If it is, click on it and see if there is an option to launch or reinstall the app.

3. Windows Store:

Open the Microsoft Store app on your Windows 11 computer. Search for "Whiteboard" in the store's search bar. If the whiteboard app is available in the store, you should be able to install or update it from there.

4. Reset or reinstall the app:

If none of the above steps work, you can try resetting or reinstalling the whiteboard app. Open Settings, go to Apps > Apps & features, find the whiteboard app in the list, and click on it. From there, you may find options to reset or uninstall the app. Afterward, you can try reinstalling it from the Microsoft Store.

I hope this helps Let me know what happens.

 

my whiteboards are missing from my Microsoft whiteboard app

Hi Shivanghi Aggarwal

Thank you for posting on the Microsoft Community forum.

I understand that you're experiencing issues with your Microsoft Whiteboard app. I understand how important your missing whiteboards are to you. If your app looks different, it's possible that it has been updated. Let's work together to find the best solution to this problem.

I would like to ask a few questions to better understand the problem.

• You mentioned that your Whiteboard app looks different, can you provide us a screenshot of how it looks like? If possible, you can provide us also a screenshot of how it looks like before?
  
• How many days had passed since you had this problem?
  
• What specific account you've used on your Whiteboard app? Is it a personal account or a work account?
  

In the meantime, you may try the following steps to recover your missing Whiteboards;



1. Open the Microsoft Whiteboard app and sign in with the same account you used to create the missing whiteboards.

2. Click on the three dots in the top right corner of the app and select "Settings".

3. Under "Account", make sure that you are signed in with the correct account.

4. If you are signed in with the correct account, click on "Sync" and wait for the app to sync your whiteboards.

5. If your whiteboards still do not appear, try uninstalling and reinstalling the app.



I look forward to your reply.

Sincerely,





Microsoft Community Forum Moderator