Windows 10: WHQL Detect Malicious Software Failed

I assisted the customer with the WHQL testing, but the test failed when encountering "Detect Malicious Software" in the "Run Test" sub-test.The failure log pointed to the C:\\TEST folder, which is the customer's folder. After I deleted the folder, the test always attempts to access this folder every time. Is there something that causes the SERVER to continuously try to access a non-existent address ?Or could it be that there is a cache on the CLIENT side that hasn't been deleted.And how can this be resolved?Error message :Caught std::exception: [json.exception.parse_error.101] parse error at

:)

 

Malicious software detection

I assume you received a message that reads “Preliminary scan results show that malicious or potentially unwanted software might exist on your system. You can review detected items when the scan has completed.”

The key word is “might.”

That means when the scan was finished the Windows Defender program determined that the software or file in question was not malware.

If no items were quarantined and/or listed in All Detected Items you can safely ignore the message you saw during the scan.

Or

If you would prefer you can always scan your computer with one or more of the following scanners:
List
of Malware Removal Tools

Regards...

Top 10 Ways PUPs Sneak Onto Your Computer. And How To Avoid Them.

 

malicious software removal tool

Hi Alex,

We would like to know more about the issue by answering the following questions below:

• Have you tried to uninstall and reinstall Microsoft Windows Malicious Software Removal Tool?
• What is the last action taken before this issue happens?

We suggest that you check this link for more details regarding your issue:
The Microsoft Windows Malicious Software Removal Tool (MSRT) helps remove specific, prevalent malicious software from computers that are running supported versions of Windows.

We look forward to your response.

 

Microsoft Windows Malicious Software Removal Tool

Hi David,

Windows Malicious Software Removal Tool (MSRT) helps remove malicious software from computers. To address your concern on how to remove the detected threats, we suggest that you check this
article
and follow the section: When the Malicious Software Removal Tool detects malicious software.

Feel free to ask back any question and let us know how it goes.