Windows 10: Why can I not get Quick Assist to allow me to Give Assistance?

Discus and support Why can I not get Quick Assist to allow me to Give Assistance? in Microsoft Windows 10 Store to solve the problem; I have the option to push the assistance another person button and sign in but then it routes me to my organizations page and opens up a web browser... Discussion in 'Microsoft Windows 10 Store' started by Moriah_914, Sep 15, 2021.

  1. Why can I not get Quick Assist to allow me to Give Assistance?


    I have the option to push the assistance another person button and sign in but then it routes me to my organizations page and opens up a web browser window and only gives me the get assistance option to put a code in. I've updated my computer to see if that is the problem but I don't see anywhere how to change settings on quick assist. I work at a school and the lady right next to me can use it to give assistance no problem.

    :)
     
    Moriah_914, Sep 15, 2021
    #1
  2. dalchina Win User

    Quick Assist not working

    Good diagnostic step.

    You've tried disabling 3rd party program startups, but there could be more things starting beyond those listed in the task manager startup list, if that's what you used.

    Ideally you would have hands on access to both PCs... but that's not so. All credit to them for creating a new user account etc.

    If you wished to disable more startups on the problem account you could use Autoruns (free from MS). But that seems asking a bit much of someone else remotely.

    Of course, the problem could have nothing whatsoever to do with startups... you might want to check all services are default, for example, in particular those necessary for this.

    Presumably it's not been blocked by the firewall:
    Get and Give Remote Assistance with Quick Assist app in Windows 10
    - some unfinished discussion as to whether both accounts had to be MS accounts or not.

    I found this:
    Windows 10 Quick Assist: Helpful Remote Assistance App or Potential Vulnerability? — Steeves and Associates


    https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/


    This gives useful detail on how it works. For example, it uses port 443, so you need to check that's not blocked.
    It also indicates how to block it- so you can check that doesn't apply.
     
    dalchina, Sep 15, 2021
    #2
  3. Quick Assist

    Hi Henry,

    It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

    • Type internet options on the search bar.
    • Click on Internet Options.
    • Click on Advanced.
    • Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
    • Click OK.

    Once done with the steps, try to use Quick Assist again, then check if the issue persists.

    Don't hesitate to reach out to us if you need further assistance with your concern.
     
    Joshua Her1, Sep 15, 2021
    #3
  4. desbest Win User

    Why can I not get Quick Assist to allow me to Give Assistance?

    Quick Assist, Remote Assist and Remote Desktop and RemoteApp

    Here's an answer I got from a Microsoft MVP (this is not microsoft staff but instead a microsoft certification program)

     
    desbest, Sep 15, 2021
    #4
Thema:

Why can I not get Quick Assist to allow me to Give Assistance?

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