Windows 10: Why can I only connect to Microsoft store when using a VPN connection

Discus and support Why can I only connect to Microsoft store when using a VPN connection in Microsoft Windows 10 Store to solve the problem; I can only connect to the Microsoft store and feedback hub when connected to my VPN connection. If I try and connect without using the VPN I get an... Discussion in 'Microsoft Windows 10 Store' started by ChristopherLloyd2, Apr 23, 2021.

  1. Why can I only connect to Microsoft store when using a VPN connection


    I can only connect to the Microsoft store and feedback hub when connected to my VPN connection. If I try and connect without using the VPN I get an error and message to try again later

    :)
     
    ChristopherLloyd2, Apr 23, 2021
    #1
  2. onlya Win User

    No access to Windows Store when connected to VPN

    I have seen quite few posts here and there about it as well. I was hoping you guys on this forum might posses some more knowledge about this issue.

    Anyway, VPN I use is self hosted one on VPS. Of course, suggested method "don't use VPN" works but then it undermines whole sense of using VPN.

    I forgot to mention in my first post, that once "connection" with Windows Store is established without active VPN connection, I can turn on VPN and download apps as usual. Once OS is rebooted Microsoft Store serves the same error again.

    I will try to send feedback if this is the only way to get it sorted.
     
    onlya, Apr 23, 2021
    #2
  3. kolluru Win User
    Windows store doesnt connect while VPN is connected

    I am connected to internal wi-fi network and i have VPN connected. I see that Store is not connecting while VPN is ON.

    i am able to access other apps and edge too, but store is throwing error as check your connection

    Any suggestions/solutions on this issue appreciated.
     
    kolluru, Apr 23, 2021
    #3
  4. aj99000 Win User

    Why can I only connect to Microsoft store when using a VPN connection

    No Internet Connection When VPN Is Connected

    This particular issue has been going on for almost a month now. My companies IT department is still trying to figure out the root cause. Below is a list of isolation / troubleshooting i've done.

    Issue: Once connected to the work VPN (successfully) the internet connection on the Windows 10 machine disconnects and does not allow any network traffic.

    OS: Windows 10 Home - Version: 1909 (OS Build 18363.476)

    Computer: Razor Blade 2019

    - Latest drivers installed

    - Latest Windows updates installed

    - System Wide issue

    Troubleshooting / Isolation

    • Cellular Data: Verified the Windows machine can connect to a hotspot and successfully browse the internet. (No VPN involved)

    • Cellular Data + Work VPN: Verified the Windows machine can connect to the hotspot & successfully connect to work VPN and successfully browse the internet.

    • Home WiFi: Verified Windows machine can connect to the home wifi network and successfully browse the internet (No VPN involved)

    • Home WiFi + Work VPN: Verified Windows machine can connect to home WiFi. It can successfully connect to work VPN. However once the work VPN is connected, the home WiFi network indicates (No Internet Access)

    • Ping Test + Work VPN: Verified I can successfully ping (work) websites and even the work VPN URL successfully without any packet loss. However once I go to ping (non-work) related addresses like google.com, apple.com etc. there is packet loss.

    At this point I decided to test my work VPN on my iPhone & Apple Mac.

    • iPhone: Home WiFi + Work VPN: Verified the iPhone successfully connects to home WiFi network and the work VPN and can successfully browse the internet.

    • Mac: Home WiFi + Work VPN: Verified the Mac successfully connects to home WiFi network and the work VPN and can successfully browse the internet.

    Isolated: Only the Windows machine seems to be affected. I even verified this issue occurs on multiple Windows user accounts on the Windows 10 machine.

    - Windows 10 is fully updated to the latest November Windows 10 update and issue persists

    - Deleted and Added the VPN configuration several times and issue persisted.

    Third Party VPN Client Test: Tested with Nord VPN and the Windows machine successfully connected to the home WiFi network & the Nord VPN connection successfully connected to a random server and successfully browsed the internet.

    - Disabled IPV6 on VPN & WiFi network configuration (Per IT Support guidance) and issue persisted

    *Currently updating to Windows 10 Insider Preview 19033.1 (vb_release) to see if this might fix anything pertaining to Windows 10 VPN.

    Thanks for any additional guidance / suggestions / help that the community offers.
     
    aj99000, Apr 23, 2021
    #4
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Why can I only connect to Microsoft store when using a VPN connection

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