Windows 10: Why can't I add my school account

Discus and support Why can't I add my school account in Microsoft Windows 10 Store to solve the problem; It used to work perfectly. My university provides me with Microsoft 365 for free because I am a student. My free McAfee anti-virus which came with my... Discussion in 'Microsoft Windows 10 Store' started by TanirikaMajumder, Mar 30, 2022.

  1. Why can't I add my school account


    It used to work perfectly. My university provides me with Microsoft 365 for free because I am a student. My free McAfee anti-virus which came with my laptop recently expired, and I checked Windows Defender, which revealed that I had no anti-virus protection. When I tried to activate it, it kept displaying the message 'Your IT Administrator.' So I spoke with a live agent, and after a while, he determined that my school account in my Windows system was preventing me from accessing the anti-virus, so he deleted my school account from Windows. After we resolved the anti-virus issue, I attempted

    :)
     
    TanirikaMajumder, Mar 30, 2022
    #1

  2. 2 school accounts

    Hello Harry,



    Thank you for writing to Microsoft Community Forums.



    If you are facing issues with syncing data of OneDrive from your School account, then I suggest you to follow the steps to

    fix OneDrive sync problems
    .



    However, if you want to add your School’s OneDrive account to your Windows 10 computer, then please follow the steps

    how do I merge my personal and school Microsoft accounts?




    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Mar 30, 2022
    #2
  3. Can't add a school account?

    Hi,

    Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

    I suggest you to try the below given methods and check if it works:

    Method 1:

    This issue may arise due to some file corruption, I suggest you to try running DISM tool and check if it works. To do so, refer the following steps:

    • Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
    • In command prompt, type the following commands and press Enter after each command:
    DISM.exe /Online /Cleanup-image /Scanhealth

    DISM.exe /Online /Cleanup-image /Restorehealth

    • Close the command prompt and restart the PC and check if it works.
    Method 2:

    I suggest you to try to create a new user account and check if you still face this issue in new user account. To create it perform the steps mentioned below.

    • Press Windows key + X key and select
      Control Panel.
    • Click on User accounts and Family Safety.
    • Click on User Account and then click on Manage Accounts.
    • Now click on Add a new user and follow the instructions.
    • Sign out from the current User account and log-in using new User account and check if issue persist.
    Hope this information helps. Please post back with the results, we will be glad to assist you further.

    Thank you.
     
    Parth P Patel, Mar 30, 2022
    #3
  4. Vesao Win User

    Why can't I add my school account

    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Mar 30, 2022
    #4
Thema:

Why can't I add my school account

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