Windows 10: Why cant i create a family account ?

Discus and support Why cant i create a family account ? in User Accounts and Family Safety to solve the problem; I am in canada the link to create a family account doesnt work?... Discussion in 'User Accounts and Family Safety' started by RaphaelJosias, Oct 30, 2018.

  1. Why cant i create a family account ?


    I am in canada the link to create a family account doesnt work?

    :)
     
    RaphaelJosias, Oct 30, 2018
    #1

  2. Microsoft Account Family Settings: There is an account in my family I didn't create

    Hi Andie,

    Thank you for posting your response.

    We appreciate the time and effort that you have invested in to fix the issue.

    As per the above information, I suggest that you refer to the steps below and check if you are bale to remove the unknown account.

    • Sign in at account.microsoft.com/family with your Microsoft account on any PC or device
    • Click/tap on Remove under Adults in
      Your family
    • Click/tap on the adult account you want to remove, and click/tap on Remove
    • You (adult) and all other adults in family will now get an email confirming the adult has been removed from the family

    Hope this helps
     
    Vanessa Sohtun, Oct 30, 2018
    #2
  3. How to delete an adult account in the Family Settings.

    Hi,

    To resolve your issue, we suggest that you follow the steps below:

    • As an adult in the family account, sign in with your Microsoft account.
    • Under Your family, click
      Remove
      .
    • Click the child account you want to remove, and click Remove.
    • You will get an email confirmation once the child has been removed from the family.
    Note: If you removed a Child account, it will be tagged as an "Orphaned account" and you will need to attach another "Parent account".

    Regards.
     
    Melowin Mar, Oct 30, 2018
    #3
  4. Why cant i create a family account ?

    family accounts

    We appreciate the prompt response. Our next option is to re-sync the account by removing it and adding it again as a child account. To do this, here are the links for a detailed guide on how to remove and add a child account:

    • To remove the child account, follow the steps provided on this
      article
      on how to turn off family features.
    • To re-add the child account, follow the steps on this
      link
      and click the drop down-arrow to view the steps. You can either chose to create a new account or add an existing one.

    Once you're done, log in to your device using the newly added child account and check if you encounter the same error.

    Let us know if you encounter any challenges along the process.
     
    Darwin Dim, Oct 30, 2018
    #4
Thema:

Why cant i create a family account ?

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