Windows 10: why cant i download any files/documents on my pc

asus computer

:)

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

Downloaded files disappear


When you download a file through any browser, there's an option somewhere to 'Open Containing Folder.'

In Windows, to find a file you have downloaded...

1. Open your personal folder by clicking the Start button and then clicking your user name at the top of the Start menu's right pane.
   
2. Double-click one of the following folders:
   
   • Downloads
     
   • Documents
     
   • Pictures
     
   • Videos
     
   • Music

If you do not see the file you are looking for, but know its file name, you can search for it by following these steps:
To search for a file you have downloaded...

1. Click the Start button
   
2. Type all or part of the file name into the Search box.
   The file you are looking for will appear in the list of results.

 

Documents/Pictures folders under 'This PC' refer to onedrive - not the local folders

Since the only folder that has incorrect file path is the Documents folder under This PC, we would suggest you do the same steps provided above. However, do it in your Documents folder under This PC. To do so, kindly follow the steps below:

• Open File Explorer
• Click This PC
• Right-click on Documents
• Click Properties
• Click Location
• Click Restore Default
• Click Apply
• Click OK

Also, we would like to inform you that "winhelponline.com" is not associated with Microsoft.

Let us know how it goes.