Windows 10: Why can't I locate and lock my stolen Laptop?

Discus and support Why can't I locate and lock my stolen Laptop? in Windows 10 Software and Apps to solve the problem; My laptop was stolen. I tried to track it with Find my device but it keeps telling me "We can't locate your device right now, try again later". I also... Discussion in 'Windows 10 Software and Apps' started by Chane Albertse, Jun 4, 2023.

  1. CHANE ALBERTSE
    Chane Albertse Win User

    Why can't I locate and lock my stolen Laptop?


    My laptop was stolen. I tried to track it with Find my device but it keeps telling me "We can't locate your device right now, try again later". I also tried to lock my device and it keeps saying "We can't lock your device right now, we'll email you when we successfully lock your device". The battery life shows 0%. What could be the cause of this?

    :)
     
    Chane Albertse, Jun 4, 2023
    #1
  2. M3HIRAN
    m3hiran Win User

    My laptop was stolen last night, when I'm going to my account lock it it's said "location disabled"

    Hello,my laptop (hp pavilion gaming 2019) was stolen last night, when I'm going to my account in windows 10 home to lock it its said "location disabled"
    my laptop protected by password by 4numbers on lock sreen (not bios)
    If they change the Ssd(Hdd) or install another windows, my laptop still can locate by this account or it's gone !!!

    also I tried to locate and lock it by police and they ask serial number, Is it my laptop serial ? 5CD93861GH

    • Windows 10 Home
    • OS Build10.0.18362.657
    • Serial5CD93861GH
    • Graphic cardNVIDIA GeForce GTX 1050
    • Installed RAM6 GB
    • Version1903
    • System typeOSType64BitX64
    • ProcessorAMD Ryzen 5 3550H with Radeon Vega Mobile Gfx
     
    m3hiran, Jun 4, 2023
    #2
  3. CDESIGN
    CDesign Win User
    stolen windows 10 laptop.

    My Acer Aspire laptop running Windows 10 64 bit was stolen Saturday morning.

    Device has not been turned on, or connected since it was stolen. I went to Microsoft support site and it showed the last location that my laptop was used at. I clicked on Lock button. Microsoft said they can't locate my device, but will send me an email
    when my laptop has been detected. Will Microsoft automatically Lock my laptop when it has been activated, and connected to internet, or will i have to go back to the support site and click on lock button again? What exactly happens when Microsoft locks a stolen
    device, does it make it difficult for thieves to access my laptop. Does Microsoft have the capability to remote wipe the hard-drive of my laptop, using port to port process? Any suggestions would be greatly appreciated, especially advice on any options for
    wiping the hard-drive of my laptop using port to port, or software. I have no tracking software

    installed on laptop.

    Many thanks for your suggestions,

    Christoph

    i
     
    CDesign, Jun 4, 2023
    #3
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Why can't I locate and lock my stolen Laptop?

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