Windows 10: Why can't I move my touchpad while using the keyboard?

I've tried many Youtube tutorials and even went into the control panel but it doesn't contain any settings for the touch pad, I'm having an HP Elitebook 840 G3 running windows 10 pro 21H2. I've tried also going into manual settings for the touchpad and changing sensitivity to most sensitive but that still didn't help, please help

:)

 

ASUS touchpad and keyboard problems

Hi,



Thank you for writing to Microsoft Community Forums.



I would recommend you to reset the drivers for your keyboard. To reset the drivers, please follow the following steps:

1. Right click on the start button and open Device Manager.
   
2. Under Keyboards, you will find Standard PS/2 Keyboard.
   
3. Right click on it and click on uninstall.
   

Then restart your computer which will reset the drivers.



Note: If you find multiple options under keyboards, uninstall the drivers for all the options listed (only under keyboards category) and restart your computer. Also you can follow the same steps to fix the issue with your touchpad
(if it still persist). Touchpad drivers will be posted under Mice and other pointing devices.





Hope it helps.



Let us know if you got the help you needed by clicking Yes or No.



Naresh Kumar

Microsoft Community – Moderator

 

Windows 10 corrupts both my keyboard and touchpad

Hi,

You could face this issue due to corrupt or outdated keyboard and the touchpad drivers. I suggest you to follow the steps given below and check if it helps you.

Method 1: Run the hardware and device Troubleshooter.


Follow these steps to run Hardware and Devices troubleshooter.

• 
  Type troubleshooting
  on the Taskbar.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Run Hardware and Devices troubleshooter.
  

Move to next method when the issue still persists.

Method 2: Uninstall the Keyboard and Mouse driver and then reinstall it.


Step 1: Follow these steps to uninstall the
Keyboard and Mouse Drivers.

• 
  Press Windows key +
  X and select Device Manager.
  
• 
  Search for Keyboard and Mouse
  and expand it.
  
• 
  Right click on the Keyboard and MouseDrivers
  and select Uninstall.
  

Step 2: Reinstall the driver from the manufacturer’s website.

Go to the manufacturer’s website and then download drivers for Windows 10.

http://support.lenovo.com/us/en/pro...es/yoga-13-notebook-ideapad?TabName=Downloads

Let us know about the status of the issue. We will help you further.

 

Touchpad and keyboard malfunctioning

Thank you for the suggestion. I tried it 3x and am still having difficulty wim (example of typed letters not showing up) with my keyboard and touch pad. some things are impossible to accomplish, such as choosing an item with my touchpad.