Windows 10: why cant i play video on my msi laptop? just get black screen and audio..

Discus and support why cant i play video on my msi laptop? just get black screen and audio.. in Microsoft Windows 10 Store to solve the problem; cant stream any videos from websites. it says flash player is turned on but nothing works. just blank screen but audio can be heard..... Discussion in 'Microsoft Windows 10 Store' started by JohnDavieslfc, Dec 29, 2018.

  1. JOHNDAVIESLFC
    JohnDavieslfc Win User

    why cant i play video on my msi laptop? just get black screen and audio..


    cant stream any videos from websites. it says flash player is turned on but nothing works. just blank screen but audio can be heard..

    :)
     
    JohnDavieslfc, Dec 29, 2018
    #1
  2. DANIELT808
    DanielT808 Win User

    Black Screen When Playing Videos

    Whenever I want to play a video; in Facebook or YouTube, I have no video (black screen) but I have audio.
     
    DanielT808, Dec 29, 2018
    #2
  3. VARG NORD
    Varg Nord Win User
    Black screen when playing video fullscreen in Windows 10

    My Laptop has dual graphic card:Intel HD Graphics 530 and GTX 970m and I usually connect an external monitor to it, setting external monitor (noted as Monitor 1) as main monitor. Both monitors are on. But these days I found that when I play video fullscreen on chrome, the monitor will turn to black but audio goes on, ie. my computer cannot render video correctly. I tested several times and got some info:

    1. When I set Monitor 2(internal monitor of laptop) as main monitor, the video is ok when fullscreen, no matter which screen you drag the chrome window into.
    2. When the HD 530 is banned in Device Manager, ie. only GTX 970m working, it also works well.
    3. I tried disabling Hardware Accleration as some solution instructed but seems this issue remains unsolved.
    4. Playing video file (.mkv, .mpeg, etc.) with video player (Windows video player, Potplayer, .etc) never meets black screen.
    5. Rolling graphic cards' drivers back has been tried but not working.
    6. Edge as well as IE has same problem as chrome, so I guess the real problem is about video cards indeed.

    Addition:

    I seem to recall that weeks ago when I played web video fullscreen on Monitor 2 (which is not main), Windows crashed and went BLUE SCREEN. Though if Monitor 2 set as main the error would not occur according to my tests.

    I really want to know why and how to fix. Thank you.
     
    Varg Nord, Dec 29, 2018
    #3
  4. GREGHOGUE1
    GregHogue1 Win User

    why cant i play video on my msi laptop? just get black screen and audio..

    videos playing back in black, but the audio is good

    IT appears that when windows did some updates, the ability to play back videos on websites quit working. I can click on the play button, it begins to play but all I get is the audio. The video is just a black screen. Is there some new setting I need to
    switch too or is this a bug in the updates?
     
    GregHogue1, Dec 29, 2018
    #4
Thema:

why cant i play video on my msi laptop? just get black screen and audio..

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