Windows 10: why can't I talk to an actual person at Microsoft

I want a legitimate Microsoft Phone number

:)

 

cortana won`t talk to me

Hi Steven,

Thank you for posting in Microsoft Community.

It's unfortunate that you are facing this issue. Let me assist you to resolve the issue.

I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

• Check and verify if Cortana is activated?
• Does Cortana search and gives any output/result on screen?
• Is the Language and region settings set to valid value?
• Check and verify if Cortana available in your region?

Method 1:

I suggest you to try to turn Cortana off and then try turning it on back and check if she talks. Refer to the steps below to turn Off and On Cortana:

• Open Cortana.
• Click the hamburger button in the top left of the window.
• Go to Settings and click on off.
• Follow the same steps to turn it on.
• Check if issue persists.

I would suggest you to refer to the article given below and check if that helps.

Cortana & search

http://windows.microsoft.com/en-us/windows-10/cortana-search

Hope this information helps, let us know the status of the issue

 

Talk to a live person at Microsoft

That worked. MS does make it hard to find the phone number and they do need to fix the Virtual Agent links. But your response was good and I used a reverse directory to ID the person listed to the # and then Googled his name--which turned out to be the
in-house counsel for Microsoft. With all the scammers and hackers out there, one cannot be too careful!

 

Cortana stopped talking recently

Hi Martin,

I realize that Cortana is not working properly. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the PC after which you are facing this issue?
  
• 
  Are you talking to Cortana with your own voice?
  
• 
  Is the mic on the PC working fine?
  

Suggest you to refer to this article to check if that helps.

Reasons Cortana doesn't talk to me: https://support.microsoft.com/en-us...73d1e63b0e/reasons-cortana-doesn-t-talk-to-me

Keep us informed to help you further.