Windows 10: "Why did my PC restart?" Loop

Hi! So, I recently recieved a laptop as a gift and upon recieving it, I had an issue. I opened it and I was greeted with the normal blue screen that asks to set settings and such, but the real problem occured when I clicked next. A screen popped up saying "Why did my PC restart?" And then a few sentences under it describing the issue. In case you need it, it reads "There's a problem that's keeping us from getting your PC ready to use, but we think an update will help get things working again. Here's how to update it." And then there's 4 steps giving me directions as to what's needed to be done. So I plugged it in, and since I had internet, I clicked next and selected my internet. After that, it just did the normal "wait a moment" blue screen which wasn't at all worrying. After awhile of waiting, I was greeted with the black screen and hp logo, then brought back to the same screen with settings I needed to set. So I did that again, then was greeted with the same exact screen saying "Why did my PC restart?". So I did the same thing as I did last time and the only thing I can do and clicked next, except this time, I wasn't given the option to select my internet. It went through the same exact cycle: "Please wait a moment", waited for a bit, black screen with the hp logo, then the blue screen with settings and the same exact screen saying "Why did my PC restart?". I contacted the friend who had gifted the laptop to me, and they said all they did before resetting it was update it, so maybe that has something to do with it? Anyway, I looked up online some things I could do, and I found a thread saying I should I shut it off and when the windows logo (in this case it was the hp logo) popped up, unplug it and plug it back in several times until the troubleshooter booted up. Then, afterwards, select the "repair start-up" option. So, I did exactly that and thankfully got to the troubleshooter, but the repair start-up option needed a password. So I asked my friend, and she gave me 3 different passwords, but none of them worked. So at this point, I was rather agitated and decided to see if resetting the laptop again would work. As of me writing this, I've reset the darn thing at least 3 times and clicked next more times than I should've and still, that same two blue screens keep popping up. I don't know if it's a problem with my internet or what, but all I know is I'm out of ideas as to what to do :/
In case it's important, my laptop is an HP Spectre x360 and runs on Windows 10. I'd really appreciate some help. Thank you so much for the trouble in advanced!

:)

 

Windows 10 restart loop

Hi,

To understand the issue better, I would like to ask some questions:

• What is the make and model of your computer?
• Do you get any error message?

I suggest you to follow the steps provided by Andre Da Costa from the link provided below and check if it helps.

Windows 10 Restart loop

Hope this helps. Keep us posted on the status for further assistance.

 

Windows 10 restart loop

Hi,

As you are experiencing restart loop in Windows 10, I suggest you to follow the steps provided by
Ramesh.Kumar from the link provided below and check if it helps.

Windows 10 restart loop- can't fix

Keep us posted on the status for further assistance.

 

Windows 10 restart loop after recent update

Hi Ninmayah,

To resolve your concern about the unending restart loop, we suggest that you follow the

steps provided by Eeshwar Kumar.

Let us know how it goes.