Windows 10: why does creating a new Microsoft account keep stalling at the robot test?

Hi,I'm trying to create a new Microsoft account but the process stalls at the testing I'm not a robot phase. I complete 7 matched pairs get a tick and then it repeats, I gave up after 5 repeats.I promise I'm not a robot. Can you help please?Best wishes Sara

:)

 

Can't create microsoft account on my computer

Hello,

Thank you for contacting Microsoft Community.

Regret the inconvenience you have experienced.

Does it give any error message?

Since you tried all possible ways to convert local account to Microsoft account, but it still fails with an error. Suggest you try with the below mentioned work around and see if it works.

• Press CTRL+Shift+ESC to open Task Manager.
  
• 
  Click File >
  Run New Task
  
• 
  Make sure you have a check mark beside “Create this task with administrative privileges”
  
• 
  Type CMD and hit Enter key. Type or copy/paste the following commands at the CMD prompt and hit Enter key:
  

net user test /add

• This command will create a new user account called test.

net localgroup administrators test /add

• 
  On executing this command makes
  test account as administrator. In simple this will give administrator privileges to test account by adding it to administrators group.
  

Note: In the above command line,
test is the name of the User Profile which we're creating. You can keep any name in the place of
test that which you think your User Profile name should be.

Now logoff from the existing User Profile. When you're on the login screen, on the left bottom corner you can see the account which we have created. Now login with that account and try to convert that account
as Microsoft account by navigating to Start/>
Settings/>Accounts/>Your Account/> Sign with Microsoft account Instead.
If you have Microsoft account try to use that by entering the credentials or else follow the steps to sign-up for new and switch with new Microsoft account.

Once you done with this, now check and see if everything works fine.

Keep us posted if you require further assistance.

 

Can't create microsoft account on my computer

I think this is the one that fixed it be careful with space before back slash

 

Microsoft Account Sign in instead

Hi Kaleb,



Do you get any error message? If yes, what is the exact error message?

Are you trying to convert the local account to Microsoft Account?



I would suggest you to test the issue by creating a new Microsoft Account and check if it works. To create a new user account, refer to these steps:

• In start menu search type “user” without quotes.
• Click on Add, edit, or remove other users from the list of results.
• Under Other users, click on Add someone else to this PC.
• Follow on screen instructions.

Let us know the results.