Windows 10: Why does it say not connected to internet when I am? If I try to use help it says i must...

Discus and support Why does it say not connected to internet when I am? If I try to use help it says i must... in Windows 10 Network and Sharing to solve the problem; After latest update it says im not connected and i ran some troubleshooters keeps saying to put in security key and i have but does the same thing. it... Discussion in 'Windows 10 Network and Sharing' started by toronto-maple-leafs-fan, Aug 15, 2020.

  1. Why does it say not connected to internet when I am? If I try to use help it says i must...


    After latest update it says im not connected and i ran some troubleshooters keeps saying to put in security key and i have but does the same thing. it shows no internet connection yet i can use my browsers no issues.

    :)
     
    toronto-maple-leafs-fan, Aug 15, 2020
    #1
  2. 3mptylord Win User

    Network Settings says No Internet Connection, But...


    I've tried unselecting the option but I didn't fix the issue - nor could I see why it would.

    The following things connect to the internet fine:
    • Microsoft Edge (new IE)
    • Chrome
    • Skype
    • Steam's browser and Steam multiplayer games
    • League of Legends launcher, patcher, PVP.net and game client
    • Battle.net
    • Pretty much everything
    What doesn't work:

    • Network Center (says I'm not connected)
    • Windows Live Mail (logging in)
    • Outlook (logging in)
    • Notepad 8 (logging in)
    • User Accounts (logging in)
    The issue seems to affect any Microsoft product that tries to connect to Live.
     
    3mptylord, Aug 15, 2020
    #2
  3. 3mptylord Win User
    Network Settings says No Internet Connection, But...


    But I'm currently browsing the internet and typing to you.

    In fact - I can do virtually everything (League; Steam; Skype; etc) except use any OS feature that requires logging in - e.g. Mail, User Accounts, Shop, etc. Then it says something along the lines of "Cannot use this service without an internet connection - please connect and try again." When I run Network Diagnostics as the prompt recommends - it says I am connected and cannot find a problem.


    Why does it say not connected to internet when I am?  If I try to use help it says i must... [​IMG]


    It doesn't always happen - but it seems to be determined on start-up. If I restart it now it might be working next launch - but 75% of the time it will encounter the same issue. It's been happening for months now but I've sort of gotten used to using my phone to check my emails - but I've now encountered an issue with one of my hard drives being unable to be searched (tried indexing, etc) and the only step I've found that I haven't tried says it could be a corrupted user account - but I cannot update my user account without "connecting to the internet". -_-

    The system is up to date. No driver updates available.
     
    3mptylord, Aug 15, 2020
    #3
  4. Why does it say not connected to internet when I am? If I try to use help it says i must...

    Cant get Cortana to work, says it's not connected to the internet.

    Hello ,

    Your question on Microsoft Community has received a reply from Joy Kemprai.

    Title:
    Cant get Cortana To work




    Reply

    Hi John,

    Thank you for posting your query in Microsoft Community.

    I understand the issue that you are facing currently, and we in Community will try to resolve your issue the best way we can.

    Before I can provide you any assistance, I would like you to answer the question below:

    1. Do you that an un-interrupted internet connection?

    2. Is your web browser working properly?

    I suggest that you perform the steps below and check if the issue persist:

    Step 1: Disable Proxy

    Sometimes using proxy to connect to the internet may cause issues while connecting to the network.

    Follow the steps below to disable proxy:

    • Press “Windows Key” + “R”.
    • Type “inetcpl.cpl”.
    • Go to Connection.
    • Click on LAN Settings.
    • Check the box which says Automatically detect settings.
    • Uncheck the box under Proxy server.
    Step 2: Run Internet Troubleshooter.

    Though you are able to use internet, there could be some problems or some settings which could have stopped Windows services to connect to the internet.

    I suggest you to run the Internet connection troubleshooter to fix such issues, follow the steps below:

    • Press Windows key + R
    • Type Control
    • Click on Troubleshooting
    • Click on Connect to the internet
    • Click on Next and follow the On-screen instructions.
    Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

    I have done all the above and have a 50mbps connection. Help. Thank You
     
    John Schaus, Aug 15, 2020
    #4
Thema:

Why does it say not connected to internet when I am? If I try to use help it says i must...

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