Windows 10: Why does my HDR video streaming keep turning off?

Hi there, Here is some information about my video card and display: Card name: NVIDIA GeForce RTX 4080 Manufacturer: NVIDIA Chip type: NVIDIA GeForce RTX 4080 DAC type: Integrated RAMDAC Device Type: Full Device POST Device Key: Enum\PCI\VEN_10DE&DEV_2704&SUBSYS_88A11043&REV_A1 Device Status: 0180200A [DN_DRIVER_LOADEDDN_STARTEDDN_DISABLEABLEDN_NT_ENUMERATORDN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 32348 MB Dedicated Memory: 16050 MB Shared M

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HDR streaming not turning on.

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern that the HDR streaming is crashing in your laptop. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?

However, we would like you to update the display/graphics driver to the latest version and also suggest you to refer this article and let us know the status of the issue:

Stream HDR video on Windows 10



We await your response,



Aditya Roy

Microsoft Community – Moderator.

 

Where is the HDR Streaming option?

Yeah so I have HDR on, there's an Auto HDR option, HDR content brightness. Battery options is checked to allow HDR games, videos, and apps on battery.

There is a video playback tab that has HDR streaming listed but the only options when I select it are:

A preview that shows what video will look like

Process video automatically to enhance it check box

Save network bandwidth by playing video at lower resolution check box

And the Battery options again set on Optimize for Battery life

 

Why does my streaming hdr video setting keep on turning off?

Hi

Welcome to Microsoft community.

There could be several reasons why your streaming HDR video setting keeps turning off. Some potential reasons and solutions to consider include:

1. Software or driver issues: Make sure your iMac's operating system and graphics drivers are up to date. Check for any available updates for your monitor's drivers as well.
   
2. Cable or connection issues: Ensure that your DisplayPort cable is in good condition and properly connected to both your iMac and monitor. Try using a different cable or port to see if the issue persists.
   
3. Compatibility issues: Verify that your iMac, monitor, and any streaming services you are using are all compatible with HDR content. Some older devices or software may not fully support HDR playback.
   
4. Power management settings: Check your iMac's power management settings to make sure they are not interfering with the HDR playback. Some power-saving features may automatically disable HDR or change display settings.
   
5. Hardware limitations: It's possible that your iMac or monitor may not fully support HDR playback, or there may be limitations when using Bootcamp. Check the specifications of your devices to ensure they are capable of HDR.
   

Best regards

Derrick Qian | Microsoft Community Support Specialist