Windows 10: Why does my HP Envy keep saying it’s updating and to not turn it off but it keeps...

Discus and support Why does my HP Envy keep saying it’s updating and to not turn it off but it keeps... in Windows 10 Software and Apps to solve the problem; I tried to turn on my laptop like normal when it said it was updating to not turn it off and then it said restarting. This has occured for a week now... Discussion in 'Windows 10 Software and Apps' started by KK Hernandez, Nov 28, 2022.

  1. Why does my HP Envy keep saying it’s updating and to not turn it off but it keeps...


    I tried to turn on my laptop like normal when it said it was updating to not turn it off and then it said restarting. This has occured for a week now and I can’t even get it to a home page bc it won’t stay on. I dont know what to do anymore. I tried to manually restart it but that’s not even working

    :)
     
    KK Hernandez, Nov 28, 2022
    #1
  2. Yaqub K Win User

    HP Envy Laptop Battery not charging after Windows 10 installation

    Hi,

    Thank you for posting on Microsoft Communities.

    I suggest you to un-install and re-install battery drivers from Device manager and check. Follow the steps:

    • Press Windows Key + X.
    • Click on Device Manager.
    • Expand Batteries and right click on Batteries ACPI and click on Un-install.
    • Restart the computer and check.

    If the issue persist, I suggest you to visit HP Envy website and check whether HP has released any firmware updates for Windows 10. If so, please go ahead and install them and check with the issue.
     
    Yaqub K, Nov 28, 2022
    #2
  3. garyb0125 Win User
    Uninstall HP ENVY 5020 All-in-One Printer

    FWIW, I used the following steps to uninstall an HP Envy 5660 from several machines, always with success. I don't know if "any traces" are left, but I have no problem reinstalling or installing a different HP printer.

    Remove previous HP Envy 5660 printer drivers by doing the following:
    a. Turn off printer and uninstall any HP software under programs
    b. Remove device HP Envy 5660 under Control Panel/Devices and Printers
    c. Run “printui.exe /s” and under Drivers tab, remove any HP Envy 5660 drivers and packages
    d. Reboot the PC
    HTH
     
    garyb0125, Nov 28, 2022
    #3
  4. zbook Win User

    Why does my HP Envy keep saying it’s updating and to not turn it off but it keeps...

    HP Envy TouchSmart 4-1115dx NO TOUCH in Win10 /w SSD

    HP ENVY TouchSmart Sleekbook 4-1115dx More Support Options | HP® Customer Support

    See if you can run through these troubleshooting steps:

    HP PCs - Troubleshooting Touch Screen Issues (WindowsÂ*10, 8) | HP® Customer Support


    Step 1: Confirm the computer has a touch screen
    Step 2: Enable and reinstall the touch screen driver in Device Manager
    Step 3: Configure the touch display
    Step 4: Install Windows updates
    Step 5: Perform a touch screen diagnostic test in HP Hardware Diagnostics
    Step 6: Adjust the power management settings for your touch screen
    Step 7: Perform a hard reset (notebook PCs) or full shutdown and restart (All-in-One PCs)
    Step 8: Update the BIOS and graphics driver
     
    zbook, Nov 28, 2022
    #4
Thema:

Why does my HP Envy keep saying it’s updating and to not turn it off but it keeps...

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