Windows 10: Why does my pc only allow the hands free audio version of my device connect?

Hello all, Just curious about some issues that I'm having with my pc regarding the audio. The issue that I am having is my pc will only allow the hands free audio version of my device to connect. My Bluetooth headphones this isn't just an issue with one pair of headphones, it's any headphone I try to connect connects to my pc completely fine, it's just that the audio sounds like **** because it will only allow the hands free audio version to connect, and not the stereo. I tried going into the sound settings and connecting the stereo version but when I right click on the disconnected stereo

:)

 

'Allow a device to connect' is greyed out

Hi,

I understand your concern and will assist you to resolve the issue.

I suggest you to follow the steps below and check if it helps.

Step 1: Run Hardware and Device troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your USB Port. Refer these steps:

• 
  Press Windows key +X, select
  Control panel.
  
• 
  Change the view by option on the top
  right to Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Step 2: I suggest you to check the Bluetooth Settings and check if it helps.

• 
  Open Control Panel by clicking the
  Windows + X,
  
• 
  In the Control Panel search box, type
  Bluetooth, and then click Change Bluetooth settings.
  
• 
  In the Bluetooth Settings dialog box, click the
  Options tab and do any of the following:
  
• 
  To make your computer discoverable to Bluetooth enabled devices, select the check box for
  Allow Bluetooth devices to find this computer.
  
• 
  To allow you to add Bluetooth enabled devices to your computer, select the check box for
  Allow Bluetooth devices to connect to this computer.
  
• 
  To be notified when a Bluetooth enabled device is trying to connect to your computer, select the check box for
  Alert me when a new Bluetooth device wants to connect.
  

Keep us posted on this issue so that we can assist you better.

 

ATi HDMI Audio

Vista/Win7 only allows audio output through one playback device(whichever is selected as the default). XP and all previous versions of Windows, output the sound through all the devices connected to the PC regardless of what was the default.

Took me forever to figure out why I couldn't get audio through my GTX285. I thought I suggested you try this before you traded your GTX260?

 

Bluetooth Audio Devices are not connecting in lenovo laptop

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to connect a Bluetooth audio device to your computer. I’ll certainly assist you with the issue.



However, please let us know:

• May I know the audio device that you are attempting to connect?
  
• Are you able to connect any other Bluetooth device to the computer?
  
• Are you aware of any changes made to the computer prior to this issue?
  
• What is the complete model number of the computer that you are using?
  

• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to refer the troubleshooting steps mentioned in the article
Fix Bluetooth problems in Windows 10 and see if that helps.



You may also want to check the settings mentioned below:

1. Press Windows + I key to open
   Setting. Select Devices.
   
2. Click on Bluetooth & other devices. Toggle the switch to turn on the
   Bluetooth.
   
3. Now click on More Bluetooth options
   link from the right pane.
   
4. Press Windows + X key and select
   Device Manager from the context menu.
   
5. Spot and expand the “Bluetooth”. Right click on the driver and select
   “Properties”
   
6. Now select Power Management tab. Then
   uncheck the box beside “Allow the computer to turn off this device to save power”.
   
7. Now go to the Bluetooth Settings window opened in
   step 3. Select Options tab
   
8. Check the box beside Allow Bluetooth devices to find this PC. Click
   OK
   
9. Now check if you are able to detect and add the controller
   

Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator