Windows 10: why does my printer say its offline on computer but will print off my phone

Discus and support why does my printer say its offline on computer but will print off my phone in Windows 10 Customization to solve the problem; why does my printer say offline on computer but will print off my phone... Discussion in 'Windows 10 Customization' started by teresabennett2, Aug 9, 2019.

  1. why does my printer say its offline on computer but will print off my phone


    why does my printer say offline on computer but will print off my phone

    :)
     
    teresabennett2, Aug 9, 2019
    #1
  2. LeeB Win User

    Printers say (Offline) W-10


    Oops They are both connected via WiFi and they worked fine at one time...... I'll check the advice you suggested.....

    Thanks .......

    Bummer just checked and ran Troubleshoot and it told me to turn the printer on. (Which it was) So I tried to do a test print and got a message saying printer is OFFLINE..... So running Troubleshoot did no good...
     
    LeeB, Aug 9, 2019
    #2
  3. Jacko28er Win User
    Networked Printer showing "Offline"

    Hey guys,

    I'm having a slight issue with one of my printers in that it's showing offline and I can't print to it.

    It's a Datamax label printer which is connected to my network via a Netgear print server, this has then be added to one of my servers for sharing etc.

    So far I've tried the below.

    - Classic on/off.
    - Removing from server and re-adding.
    - Ensuring that under port configuration SNMP Status is disabled.
    - Assigning to different IP.
    - Restarting Print Spooler.

    I can ping it fine and the printer itself is letting me do manual test prints using its interface, but no matter what I cannot get it to stop showing up as offline and allowing me to print to it over the network. I should add that it's worked fine for the past year.

    Any suggestions?
     
    Jacko28er, Aug 9, 2019
    #3
  4. Jessen P Win User

    why does my printer say its offline on computer but will print off my phone

    Both printers register offline for Windows 10

    Hi,

    Thank you for the update.

    Resetting the power to your printer is a quick way to reset the printing system and prepare for further troubleshooting if necessary.


    • If the printer is off, turn on the printer, and then check the status of the printer:

      • If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.

      • If the printer goes to an idle state after its startup routine, it might be online.

      • If the computer still shows the printer as offline, continue using these steps.

    • With the printer turned on, disconnect the power cord from the printer.

    • Unplug the printer power cord from the wall outlet.

    • If you are using a USB cable or network cable, make sure that the cable has not become disconnected or damaged.

    • Wait at least 60 seconds. Restart the computer while you are waiting.

    • Plug the power cord back into the wall outlet.

    • Reconnect the power cord to the rear of the product.

    • If the printer does not turn on by itself, press the Power button to turn it on.

    • Try to print.

      • If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.

      • If the printer cannot print and remains offline, continue to the next step.
     
    Jessen P, Aug 9, 2019
    #4
Thema:

why does my printer say its offline on computer but will print off my phone

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