Windows 10: Why doesn't my Microsoft User Accounts screen turn on upon log in?

Discus and support Why doesn't my Microsoft User Accounts screen turn on upon log in? in Windows Hello & Lockscreen to solve the problem; I log into the Bios Password, then into HDD/SSD Password, and the Microsoft User Accounts page remains blank? I have to shutdown the laptop and login... Discussion in 'Windows Hello & Lockscreen' started by Janie de Medeiros, Jan 24, 2020.

  1. Why doesn't my Microsoft User Accounts screen turn on upon log in?


    I log into the Bios Password, then into HDD/SSD Password, and the Microsoft User Accounts page remains blank? I have to shutdown the laptop and login again, and after a 2nd login than the Microsoft User Accounts page and/or screen comes on and then security key code is requested. And I have access to my account.

    I am not knowledgeable about making changes to the registry as was suggested by answer.microsoft.com.


    Is there a simple method to apply to resolve this from reoccurring?


    Thank you.

    :)
     
    Janie de Medeiros, Jan 24, 2020
    #1
  2. Rose Cal Win User

    Windows 10 doesn`t log in after update

    Hi,

    You may need to reset your password for you to access your account again. To assist you better, we'd like to gather more information:

    • Which build and version of Windows 10 are you using?
    • Are you trying to log in to your Microsoft Account or to your Windows 10 local account?
    • Have you tried resetting your password?

    Meanwhile, you're trying to log in to your Microsoft Account, we suggest that you follow the steps in this

    forum article
    shared by PaulSey on how to reset your password and recover your Microsoft Account.

    If you're trying to log in to your Windows 10 local account, we suggest that you perform the instructions in this

    article
    on how you can reset your Windows 10 local account.

    Keep us posted if you need additional help.
     
    Rose Cal, Jan 24, 2020
    #2
  3. Upgrade to windows 10. Current password doesn t work

    Hi,

    Thank you for posting your query in Microsoft Community.

    Sorry for the inconvenience caused. I will assist you with this.

    Please let us know

    • Are you logged in with a local account or Microsoft account?
    • Have you tried typing the password with On-Screen keyboard?
    I would suggest you to try the following steps and check if it helps.

    Step 1: On-Screen Keyboard

    You may use the accessibility options to pop open a on-screen keyboard and type the password from there to make sure you are typing the correct password.

    If the issue persists,

    Step 2:

    If you see your email address listed there, it must be a Microsoft account. You will be able to reset the password and log in if your PC is connected to internet.

    Refer,

    http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

    Hope this information was helpful.
     
    Deepak_Krishnan R, Jan 24, 2020
    #3
  4. BetoLP Win User

    Why doesn't my Microsoft User Accounts screen turn on upon log in?

    Windows doesn`t start. Authomatic repair doesn`t work.

    Thanks again!!

    I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

    I`ll do it and I`ll be updating this thread when I have the report.

    - - - Updated - - -

    I ran SeaTools. These are the results:

    Why doesn't my Microsoft User Accounts screen turn on upon log in? [​IMG]


    Does it mean my HDD is useless?
     
    BetoLP, Jan 24, 2020
    #4
Thema:

Why doesn't my Microsoft User Accounts screen turn on upon log in?

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