Windows 10: Why I Will Never Purchase From Microsoft Store Again

I have been struggling with State of Decay 2 for a couple of years now. I first purchased the game on its launch while I was travelling overseas. At the time, I mis-perceived the launch issues I was encountering to be complications regarding my account being used from a foreign region. After working with MS customer service reps who could not correct the issue, I refunded the purchase and thought that was that.

Upon arriving back in the US, I decided to try purchasing again, this time from the comfort of my gaming desktop in my home region. The game worked fine the first couple of days. Then, a few days later, the same launch issue returned. The game will display the splash screen and then close. I looked up the issue online since I was now encountering the same behavior on two different machines in two different regions. Surely there had to be others. And there were. There were posts upon posts of people with the same problem and pages upon pages of steps necessary to try to fix the issue.

I walked away in disgust. I was not about to go wrenching through my files for one poorly implemented game. Had it not been too late to do so, I would have refunded my purchase then and there and ended my SoD2 gaming tenure.

I waited months for Microsoft to fix their game. Then years. They have not. This game is still broken and unplayable and Microsoft has done nothing to resolve the issue or compensate the customers that they've disenfranchised with this product.

The Microsoft Store is broken in regards to this game. And seeing how unwilling Microsoft is to correct this, I will not take the chance that any further products I purchase may not be similarly affected.

:)

 

Unable to purchase app in store

Hello Nraina thank you for posting.

Here are some suggestions you can try in order to solve this issue.

• I would suggest you log with your Microsoft Account on
  https://account.live.com make sure your birth date, time&date and the time zone are correct.
  

• If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.
  

• Please also log with the same Microsoft account to
  http://www.xbox.com and make sure you have created you Gamertag.

• As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)

Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

Here is another forum posting that might be helpful.

Unable to Purchase an App in Windows Store

Kind Regards

 

Windows 10 Store sharing purchased apps

Hi,

Thanks for posting your query on Microsoft Community.

To assist you better, please provide few details.

• 
  Have you added any alias to your Microsoft Account, from which you have purchased the apps?
  
• 
  Are you able to view your purchased app other all the Microsoft account, from which you are logging in to your computer?
  

I would suggest you the run Windows store app troubleshooter and check if it helps.

Follow the below steps:

• 
  Type troubleshooting in the
  Search area on the taskbar.
  
• 
  Click on View all on the left panel of the Troubleshooting Windows.
  
• 
  Select Windows store Apps.
  
• 
  Follow the on screen instruction.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Microsoft account purchase information.

Hi Robert,

A corrupted game file is one of the possible reasons why you don't see any information with all of your Microsoft games. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Sign out your account from the Windows Store. Here is how:

• Open the Store app.
• Click/tap on the user icon, and click/tap on Microsoft account that you are currently signed in to the Store with.
• Click/tap on the Microsoft account again.
• Click/tap on the Sign out link.

Step 2: Reset Store cache. Follow the steps below:

• Press the Win+R keys to open the Run dialog.
• Type WSReset.exe, and click/tap on OK.
  
  Note: The WS tool resets the Windows Store without changing account settings or deleting installed apps.
• The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

Step 3: Sign in your account to the Windows Store.

• Open the Store app.
• Click/tap on the user icon, and click/tap on Sign in.

Should you need further assistance, feel free to post back anytime.