Windows 10: Why is my bluetooth device connected, but not pairing with my PC?

submitted by /u/watwaztat
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:)

 

Bluetooth audio headset not recognized by Windows - won't pair/connect

Hi,

I've run into a problem recently with pairing my wireless Bose Soundsport headphones to my PC. Up until recently, the headphones paired and worked fine with my PC and iPhone simultaneously. I have 2 pairs of these exact headphones, and neither of them connect to this PC. However, they still connect to any other device.

The problem I am experiencing has persisted ever since I installed a graphics driver update via the GeForce Experience application (version 397.64, released on 05/09/2018). I updated this driver as a result of a few Memory_Management BSOD's and crashes while playing Fortnite.

Before anyone says, "Have you tried a troubleshooter / reinstall bluetooth drivers / make device discoverable / etc..." , please know that I've gone through the basic steps to solve problems like these. The only thing I haven't done is revert to a previous graphics driver - as I'd rather not do that. From a few hours of research, I haven't seen a problem similar to this.

What I Am Experiencing:
- I've paired and un-paired this device many times in the past. So I know the procedure.
- When I set the headphones to "Ready to Pair", the device name is expected to appear in the device list after clicking "Add Bluetooth or other device" in Windows Bluetooth settings.
- Instead, I only see an audio device called "Headphone" that, when clicked, will just say "Connecting..." indefinitely (see attached image).

In the past, the "Add Bluetooth or other device" would display the name of the device (Bose Soundsport), whereas now it only displays "Headphone". Why can my PC only see the headphones?

 

No sound as PC is connected to a bluetooth device.

Hi Samuel,

As per your description, I understand that there is no sound in your PC as it shows that it is currently connected to a Bluetooth device which you do not recognize.

Before we proceed, I would like you to provide the information stated below:

1. Have you connected your PC to Bluetooth speakers?

2. Do you recognize the device that is connected to your PC?

3. Does the Bluetooth device display under Control Panel > Devices and Printers?



For now, I suggest that you perform the steps below and check if you will be able to remove the device in question.

To remove the device from your PC, follow the steps below

• Select Start > Settings > Devices >
  Bluetooth.
• Select the paired Bluetooth device that you want to remove > Remove device >
  Yes.

Your reply is very important to ensure that we provide the appropriate resolution. Do provide the above information so that we can proceed further.

Regards

 

Bluetooth Devices will not Pair


Hi,

Hopefully this is the correct Forum !

I have a Microsoft Mouse 5000 and Wedge keyboard (the early one that does not fold).
Both have been working perfectly.

Recently I paired them both successfully with a new Samsung tablet, but when I came to use them again on my laptop,
I found that I could not pair either of them.

I have spent countless hours researching this without success.

Here's where I am now:

Settings > Bluetooth & other devices does not list either of them.
Device Manager > Bluetooth has both of them showing and reports both working properly.

Device Manager reports as follows:

Notebook Mouse 5000:
No driver files are required or have been loaded
The Events tab says that further installation is required

Wedge Mobile Keyboard:
No driver files are required or have been loaded
The Events tab says that further installation is required

The 2 Service Discovery Service entries also report that further installation is required.

Can anyone suggest the way forward, please ?

Regards.