Windows 10: Why is my computer Soft rebooting, and crashing?

Discus and support Why is my computer Soft rebooting, and crashing? in Windows 10 Software and Apps to solve the problem; I got this pc built a year ago. I went recently to get the Hardware checked since I got a critical error related to hardware. The store said there was... Discussion in 'Windows 10 Software and Apps' started by Connor Yackle, Feb 26, 2024.

  1. Why is my computer Soft rebooting, and crashing?


    I got this pc built a year ago. I went recently to get the Hardware checked since I got a critical error related to hardware. The store said there was no hardware issues so then the other idea was a software issue. So i reinstalled windows and downloaded the bare minimum of Steam, discord, Logitech hub, and one game Helldivers 2. The issue still persists. These 2 links are the 2 events that occurred after the screen turned black and then rebooted up again. I did a command prompt scan now and no issues were found, and there are no alerts from windows security. Loss of power could be my power su

    :)
     
    Connor Yackle, Feb 26, 2024
    #1

  2. all games crash!

    ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.
     
    Easy Rhino, Feb 26, 2024
    #2
  3. peach1971 Win User
    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Feb 26, 2024
    #3
  4. Why is my computer Soft rebooting, and crashing?

    Repeated Crash-rebooting on Windows 10 - what hardware is at fault?

    Brief overview
    About a couple weeks ago, my custom-desktop (built 2015) started hard crashing and auto-rebooting. The computer has crashed so many times at this point that I can barely keep track (like 50 times in 2 weeks). When I start it up in the morning, it works fine for a few hours, then it will suddenly crash, reboot, and then wait 5-10 min before crashing again and starts to enter the death-spiral of repeated crashes that become increasingly more frequent. Last time this happened (yesterday), it couldn't even get past the BIOS splash screen before another crash. Seems like a short circuit? I have tried a lot of troubleshooting steps so-far, and will list that out in detail below - but for those TL;DR, I am 98% sure it is hardware related, the question is, how to isolate what piece of hardware is at fault? How to test? motherboard or power supply or something else?

    Computer Specs:

    PS: EVGA 750W GOLD Power Supply

    MB: Asus Z170-A, running American Megatrends BIOS 3802 3/5/2018 (UEFI)

    CPU: Intel i5-6600K Skylake CPU @ 3.50GHz, 3504 Mhz

    GPU: EVGA NVIDIA GeForce GTX 980 Ti

    Troubleshooting steps taken thus far:

    1. I dis-enabled auto-reboot (per suggestions online), and then when machine crashed again, it automatically rebooted, which clearly seems to indicate that the problem is not triggered by Windows.
    2. I checked the Windows Event Viewer, and here is what it looked like:
      Kernel-Power Event log
      There is no detail available beyond this event ID, because the machine apparently doesn't have a chance to write a dump file prior to crashing, which strongly suggests that it is a hardware problem. The crashes happened several times with no software running, so that confirms that hardware is likely suspect
    3. I opened up machine and thoroughly cleaned it and checked pin connections between power supply and the motherboard. I re-seated these connections, and it seemed to stop the crashes for 5-6 days, but then it started happening again.
    4. I updated BIOS to most current build available
    5. I installed a CPU temperature reading program to see if the i5-6600K is overheating. Here is a normal read-out (cold start)
      CPU Temp cold start
      followed by a read-out I was able to capture shortly after a crash. I don't know about you, but 57°C seems awfully hot for a processor. Makes me start to think that the processor is overheating? Which gets to the next thing
      CPU Temp after crash
    6. I have tried tweaking the BIOS to disenable overclocking but I am thus far unsuccessful - I don't know why the ASUS Z170-A motherboard is so hard to throttle down, the 'EZ menu' doesn't provide an easy option to just shut it off, and in Advanced mode, even with most settings in the 'AI Tweaker' panel disenabled, it still overclocks. Still looking for a good guide out there that can show me how to do this.

    Can you provide any insight? I am at my wits end
     
    Justin Kray, Feb 26, 2024
    #4
Thema:

Why is my computer Soft rebooting, and crashing?

Loading...
  1. Why is my computer Soft rebooting, and crashing? - Similar Threads - Why computer Soft

  2. Why is my computer Soft rebooting, and crashing?

    in Windows 10 Gaming
    Why is my computer Soft rebooting, and crashing?: I got this pc built a year ago. I went recently to get the Hardware checked since I got a critical error related to hardware. The store said there was no hardware issues so then the other idea was a software issue. So i reinstalled windows and downloaded the bare minimum of...
  3. Why is my computer crashing

    in Windows 10 Gaming
    Why is my computer crashing: My computer has been broken for 3 months. What happens is my computer crashes and once it crashes it will crash over and over again at startup. If it makes it through startup it will crash 5 minutes later. Sometimes it just stops crashing for a while unless I run a large game...
  4. Why is my computer crashing

    in Windows 10 Software and Apps
    Why is my computer crashing: My computer has been broken for 3 months. What happens is my computer crashes and once it crashes it will crash over and over again at startup. If it makes it through startup it will crash 5 minutes later. Sometimes it just stops crashing for a while unless I run a large game...
  5. why is my computer crashing?

    in Windows 10 Gaming
    why is my computer crashing?: hello all, ive been dealing with this problem for months now and it's seriously rage inducing.ive got a lenovo legion 5, r7 4800h, rtx 2060.the computer crashes randomly, when gaming when idling, when sleeping, it does not matter. sometimes it just black screens, sometimes it...
  6. why is my computer crashing?

    in Windows 10 Software and Apps
    why is my computer crashing?: hello all, ive been dealing with this problem for months now and it's seriously rage inducing.ive got a lenovo legion 5, r7 4800h, rtx 2060.the computer crashes randomly, when gaming when idling, when sleeping, it does not matter. sometimes it just black screens, sometimes it...
  7. Why is my computer crashing?

    in Windows 10 Gaming
    Why is my computer crashing?: My screen goes black then shortly after the system crashes and sometimes fails to boot after. I recently RMA'd my pc for this issue and they were unable to replicate the issue but did a clean install of Windows and all drivers before sending it back.So far, I have used DDU to...
  8. Why is my computer crashing?

    in Windows 10 Software and Apps
    Why is my computer crashing?: My screen goes black then shortly after the system crashes and sometimes fails to boot after. I recently RMA'd my pc for this issue and they were unable to replicate the issue but did a clean install of Windows and all drivers before sending it back.So far, I have used DDU to...
  9. Windows Soft Reboot Issues

    in Windows 10 Ask Insider
    Windows Soft Reboot Issues: PC Part List Current Windows Update Version Hello, I've been having issues with my PC crashing, without power loss or BSOD. The screen would go black and then display the motherboard logo, followed by the login screen. This has been happening since I built my PC in early...
  10. Windows "Soft" Crashes

    in Windows 10 BSOD Crashes and Debugging
    Windows "Soft" Crashes: Recently I have been experiencing what I am calling "soft" crashes since I've found no term to describe this occurance. After a being awake for a while, my Desktop starts to malfunction. The pop-up previews on the taskbar no longer appear when I hover my mouse over the...