Windows 10: Why is my microphone not picking up on my laptop?

Hi there, my microphone is not picking up on my laptop - on any of my apps zoom, teams etc. I have done all the tests, chatted to a support worker at Microsoft, had everything updated and installed etc. But still not working. Am trying to get back in touch with Microsoft to resurrect my service request as problem still not sorted but can't find a way to do that. Can any one help?.

:)

 

Microphone issues

Hi Michael,

Here are the possible reasons why you're getting an error "The microphone did not pick anything up" when using it:

• Incorrect settings (microphone is not set as default device)
  
• Corrupted or outdated driver
  
• Faulty device
  

For us to isolate the issue, we'd like to know the following:

• Were there any changes made to your computer prior to this issue(e.g. Windows updates)?
  
• Have you tried connecting other microphone to your computer?
  
• Have you tried connecting the microphone to the other computer?
  

In the meantime, we suggest running the Recording Audio Troubleshooter to find and repair problems with recording sound. We also suggest checking if your microphone is set as your default recording device. For troubleshooting steps, please see
Geethu B's on this
link.

We're looking forward to your reply.

 

Microphone doesn't pick up voice.

Hi Gijuana,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently. Let me help you in resolving the issue.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Do you get any error message or error code on the screen?
• What are the troubleshooting steps you have performed to resolve the issue?

As of now I suggest you t follow the methods below and check if that resolves the issue.

Method 1: I suggest you to run and check hardware device troubleshooter and check if it helps.

Follow the step:

• Press Windows + X keys on the keyboard and select Control Panel.
• Type Troubleshooting in the search bar on the Control Panel.
• Click on Hardware and sound under Troubleshoot computer problems.
• Click on Hardware and devices under Devices.
• Click on Advanced on the Hardware and devices dialog box and click on Run as administrator. (Enter credentials if prompted)
• Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.

Method 2: Make sure that the Microphone is not disabled and is set as default.

Make sure that the microphone that you are using is not disabled and is set as default in the computer. Follow these steps to check this:

a) Right click on the volume icon and select “Recording devices”.

b) Now, right click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.

c) Select “Microphone” and click on “Properties” and make sure that the microphone is enabled.

d) You may also check if the microphone that you are using is set as default.

Method 3: If the issue still persists, then let’s try installing the drivers in compatibility mode and check if it helps. Please follow the steps given below.

To install the drivers in compatibility mode:

• 
  Right click on the setup file of the driver and select
  Properties
  
• 
  Select Compatibility Tab
  
• 
  Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list
  
• 
  Let the driver to install and then check the functionality.
  

Hope the information helps. Please get back to us with a reply so that we can assist you better.

 

Microphone picks up headphone audio.

Hi,

A microphone is a sound receiver device that can record sounds and convert it to an audio file. To help us identify your concerns with your microphone, we’d like to ask you a few questions:

• What is the exact brand and model of your microphone?

• Which version or build of Windows device are you using? To know, press
  Windows + R to open the Run window. Type winver and press
  Enter. A new window will open showing the version and build number of your Windows device.
  
• What were the recent changes made on your computer before you experienced this issue?
  
• What troubleshooting steps have you done so far?
• Did you receive any error messages?

• Did you use this microphone normally before? If yes, can you tell us if this was working properly?
• Have you already contacted your manufacturer of your microphone for troubleshooting instructions?
• Can you check if the device was installed properly in the Device Manager? To check it, follow these steps:

1. Press Windows key + X.

2. Click Device Manager.

3. Expand Sound, Video and game controllers.

4. Check if the devices under it have a yellow exclamation mark.

In addition, you can visit this link:
How to set up and test microphones in Windows 10 to know how to reinstall your microphone on your
PC.

We are looking forward to your response.