Windows 10: Why is my Primary Account Alias locked?

I have had my personal Microsoft account for over 20 years and my email address hasn't changed. Recently due to incorrect information from Bell Canada, that email address was canceled. As a result, I'm trying to change my primary alias however, when I go to my account screen, there is a message stating:"Your organization's policies prevent you from changing your primary alias." This is a personal account and I'm not part of an organization!!! Is there anyway to resolve this issue because they are always wanting to verify security by email or text? I an on an extended travel iti

:)

 

Unable to change primary alias - Microsoft Account

Hi John,

As per the description, you are experiencing issue with you are unable to change the primary alias for your Microsoft account on the system.

I certainly understand your concern and appreciate all your efforts in trying to fix this issue.

I would like to provide you with the information that
an account alias is an email address or phone number that you use to sign in to your Microsoft account. You can have multiple aliases, and use any of them with Microsoft services such as Outlook.com, Skype, OneDrive,
Office, Xbox, Windows and more.

Your primary alias appears on devices such as your Xbox, Surface, and Windows Phone, and is the email OneDrive sends from when you share. You can choose a different alias to be the primary one at any time.

An alias is also the best way to change your email, but keep all your mail.
Add an alias, then make the new alias primary. Then you can
keep or remove the original alias.

I would suggest you to try the following steps and check if that helps.

• Sign in to the
  Microsoft account website.
• Under Account aliases, click/tap on the Make primary link to the right of an
  
  added email alias you want to be your primary alias.

Note: The email alias at the top of the list without a Make primary link is your current primary alias.

• Uncheck the Send me promotional offers from Microsoft box if you like, and click/tap on Yes to confirm.

You may also try the following steps given below and check if that helps.

• Navigate to Start>Settings>Account>Your Account.
• In the right pane, click on Sign in with a local account instead.
• Provide your current Microsoft Account Password.
• Follow the on-screen instructions.
• You can leave the Enter Password option empty, however, it is highly recommended to keep a password on your system to keep it safe.
  

For reference:

I would suggest you to refer to the article given below and check if that helps.

Microsoft account help

Account help

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

unable to make my email alias a primary - no primary link appears to the right of the alias

There is no primary link next to my email alias to allow me to make it a primary as noted in the instructions. Any ideas? I am using Windows 10 Pro (not available to click in the drop down)

• Under Account aliases, click/tap on the Make primary link to the right of an added email alias you want
  to be your primary alias.

Note: The email alias at the top of the list without a Make primary link is your current primary alias.

 

Change Account Primary Alias

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way we can.

By follow the steps below you can login using the alias and not the Microsoft account.

I suggest you to follow the steps below:

• 
  Navigate to Start>Settings>Account>Your Account.
  
• 
  In the right pane, click on Sign in with a local account instead.
  
• 
  Provide your current Microsoft Account Password.
  
• 
  Follow the on-screen instructions.
  
• 
  You can leave the Enter Password option empty, however, it is highly recommended to keep a password on your system to keep it safe.
  
  

Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.

Regards,

Guru Kiran