Windows 10: Why is so difficult to managae my child's account? I trying to recover/reset his password,...

I cannot access my son's Microsoft account the form asks questions that dont apply, he does receive emails and he doesnt have a gamer ID therefore we are receiving "unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. " email. This is a terrible user experience! It is the primary reason we do not use Microsoft as our primary service.How do I as a parent reset my son's password? The only option should not have to be creating a new account.

:)

 

Help resetting password on Child Account

Hi,



Thank you for writing to Microsoft Community.

1. What is the error you have received while trying to reset password?
   
2. Is the child account a Microsoft Account or a local account?
   

I can understand that must make you feel upset, and I appreciate your effort that you have taken to resolve this issue.

Assuming you have already tried resetting the password from account.live.com, I don’t wish to suggest you with the same option. I would suggest you to
refer the article Recover your Microsoft Account
and also refer the section Tips for filling out the recovery form to recover the issue account.



Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Reseting a Childs Password after Windows 10

Hello,

Thank you for posting your query in Microsoft Community.

We understand that you are trying to change the password for your child account. We will assist you with this issue.

• Is your child account configured on the same PC which you are using?
• Is the child account a Microsoft account or a local account?

If the child account is local account, then try these steps from an administrator user account:

• Press Windows key+ X, select “Control panel’.
• Click on ‘View by’ option on the top right and change it to “large icons’.
• Click on ‘user accounts’ and then click on ‘manage another account’
• In the list, click on the child account and then click on ‘Change password’.

If the child’s account is a Microsoft account, then you can reset the password by following this link:

http://go.microsoft.com/fwlink/p/?linkid=238656

Let us know if this helps. We’d be happy to help if you need any further assistance.

Thank you.

 

Resetting child's Microsoft account password

A couple of months ago I upgraded to Windows 10 and set up my child with a newly created @outlook account as her Microsoft account. Since then she's been using the PIN to access to her computer, and no longer remembers her password. The account didn't really
have any activity so there is not much to enter in the form to recover the password. To make matters worse, the phone that was set up to send some recovery code is no longer available as I moved to a different country.

Is there a way for me, with my account that list her as my child to reset the password? I really would like to avoid having to create a new account.

Thank you!

Nestor