Windows 10: Why is the Airplane Mode still active even after I rebooted with a factory image?

I have a Dell Inspiron 3542 running Windows 10 home edition. As I said I rebooted my computer back to the factory image and I still can not switch off the Airplane Mode.

It happened for no apparent reason while I was on the computer. Suddenly I had no internet connection. At first I got a Globe icon but when I started to fiddle around and clicked the Airplane Icon it hasn't gone ever since. I checked on the Device Manager and my wifi card is being detected. I tried to run the trouble shooter and it says that my Wi-Fi utility is turned off but when it tries to turn it on it fails. I tried uninstalling the wifi driver and the Airplane Mode switch driver restarted my computer and the Wi-Fi symbol with an asterisk appeared for a second and went back to the Airplane. Now I've connected my laptop with a cable directly into the modem after a while I noticed that I lost connection for a second and when the airplane appeared for a couple seconds and went back to the network !. Then I went to Dell's website where I ran a hardware test and it came out clean. I've run out of ideas, please help.

PS

I don't know if this is related but I've tried to connect my cel Samsung J7 thru USB and the computer won't even detect the connection. I tried the USB with a pen drive and it worked fine.

:)

 

Airplane Mode will not turn off

I tried these steps, as they were the same steps listed in a previous post as well, but no success. Airplane mode is still active, the option to turn it off is inaccessible still, and I'm getting fed up with Microsoft support who've had me on hold well
over two hours now!

 

Airplane mode stuck on. On my desktop

Hi Sturn,

Thank you for posting your query in Microsoft Community.

I understand the issue that you are currently facing, we will try the best we can to resolve your issue.

I suggest you to follow the steps to disable the Airplane mode.

Step 1: Open Settings, and select or tap on the
Network & Internet icon.

Step 2. Select or tap on Airplane mode on the left side to turn
on or off Airplane mode on the right side.

I also suggest you to run the Internet Connections troubleshooter and check

• Type Troubleshooting in the search box
  and Hit Enter.
• Click View all from the left pane and select Network and Internet and select the Internet connections \Network adapter troubleshooter and follow the on-screen instructions.

Refer the links for further reference.

http://windows.microsoft.com/en-IN/windows-8/what-is-airplane-mode

also refer,

http://windows.microsoft.com/en-id/windows-10/turn-on-airplane-mode

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

 

airplane mode

Hi Josette,

The challenge that you are experiencing with your computer's airplane mode can occur due to several reasons, such as corrupted system files. To better assist you, kindly answer the following questions:

• Have you made any significant changes to your computer before the issue started? When did the issue start?
• What are the exact troubleshooting steps that you've taken so far? This is for us to avoid providing the same steps.
• Is the option to turn off airplane mode grayed out?

We look forward to your response.