Windows 10: Why is there unauthorized credit card and billing information on my Microsoft Account

I am writing to report a serious and concerning issue regarding my Microsoft account. Upon reviewing my account details, I noticed that there is credit card information associated with my profile that does not belong to me. Specifically, the credit card details, including the billing address, appear to belong to someone else. The name on the card is Meghan Green, and the billing address listed is in Indiana. Additionally, I found a shipping address listed under the name Hana Bui, located in California.This raises significant concerns about potential unauthorized access to my account, as I do n

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Problem with credit card billing

I keep getting emails from Microsoft Billing saying that they are unable to bill me using my credit card. I went into my Microsoft account and updated my billing information as well as enter my new credit card number. I did this over a week ago and I
am still getting emails saying that they are unable to bill my account. I have been getting Microsoft 365 for Home for 9.99 per month. I don't want to loose my subscription. What do I need to do?

Martha Haarmeyer

 

Problem with credit card billing

Dear all, thank you in advance for your help.



I live in Bolivia, and I bought some apps with my credit card last month, and everything was fine until recently I received an email asking me to update my credit card. Sadly, my credit card changed (a new goverment law that demands all Banks to have credit
cards with security chips, therefore my credit card had to be changed), and the billing did not happen until my other credit card balance was transfered to my new card.



I already registered the new credit card and tried to make the payment with that credit card with no success. I also tried to close the other credit card and move the billing to the new one, but it is not posible.



I sent an email to the Microsoft billing support, and they told me to post my question here.



Hope you can help me, because I don't want my account to be cancelled.



thanks

Juan