Windows 10: Why is there zero customer service support for Bitlocker?

Why on Earth is there not a single way for Microsoft to assist unlocking bit locker???Losing personal files is NOT a viable option and it's disgusting that they think it is. Especially when they now require this on any laptop that is built with a Microsoft system. This is a poison to customers. It is not at all helpful to have a 48 digit code for the average person buying a personal laptop. I did not set up BitLocker and it does not go to a registered email that I have, so there is no way to recover my own personal files, or my customers files unless someone can come up with a viable way to ge

:)

 

why doesn't my bitlocker make me type a password?

Hi,

I understand that you have issue with Bitlocker password. I will certainly assist you with this.

Please provide us below details for better assistance,

• 
  Is your Bitlocker enabled on your system?
  
• 
  Have you made any changes on your system before this issue?
  

Please follow these steps and check if that helps.

Method 1: I suggest you to start the BitLocker Device Encryption service.

Follow the below steps:

1. Press Windows key + R from the Keyboard.

2. Type services.msc and hit Enter.

3. Search for BitLocker Device Encryption service.

4. Double click on BitLocker Device Encryption service and click on Start button.

5. Click on the dropdown list and set the Startup type to Automatic.

If the issue persists then change the password and change the settings on how drive is unlocked at startup.



Hope it will fix your issue. Please let us know the status of your issue.

Thank You.

 

EVGA GTX 2xx series Reinbursement Service

XFX started it and Evga is doing the same. Evga is starting its own reinbursement program for those who bought the Evga 2xx series when they first came out. All you have to do is follow a few steps.

• Must be a new purchase from an authorized EVGA reseller. Step-ups do not qualify.
• You have 14 days to register and upload a qualified invoice to claim your EVGA Bucks.
• Only customers who purhased the EVGA GTX 280 or GTX 260 at the full Manufactured Suggested Reatil Price (MSRP) will qualify for the Reimbursement Program.
• If between June 16th and July 7th you purchased an:

• EVGA GTX 260 you will receive $75.00 in EVGA Bucks* or $60.00 Cash Back
• EVGA GTX 280 you will receive $150.00 in EVGA Bucks* or $125.00 Cash Back

The only thing this doesn't cover is the Step-up program. I'm fine with that because I got the price cut anyway. I just hope to get the card by this weekend if not early next week. I have a itch to bench. *Rockout :rockout:

Source: EVGA

 

BitLocker error - PCR7 binding is not supported

Hello,



I have an issue with BitLocker not working and advising "PCR7 binding is not supported"

I've undertaken extensive research on the internet to resolve the issue and drawing a blank.

(This laptop was previously using BitLocker without issue prior to me wiping the system and doing a clean install)



When attempting to enable BitLocker on a HP Elitebook G3 1030 running Windows 10 Pro the following error message is receive following reboot.



"BitLocker could not be enabled.

The data drive specified is not set to automatically unlock on the current computer and cannot be unlocked automatically.

C: was not encrypted"



This error message occurs only when I configure BitLocker with the "System Check." (Checking the box when it asks).

The error message is received after reboot.

If I do not select the System Check, it works, but it prompts the user every single reboot to input the recovery key.



Apparently if BitLocker keeps asking for Recovery key at startup even after multiple attempts, one is trapped in a recovery key loop.

You may enter a BitLocker recovery key loop if your device TPM is configured to use PCR (Platform Configuration Register) values that are not the default values (PCR 7 & PCR 11) to which BitLocker binds.



Initial efforts to resolve the situation included:

• Clear the TPM via the BIOS
  
• Removing all partitions on the hard disk using Parted Magic
  
• Clean re-install of Windows 10 via Microsoft website installer
  
• Reset of the BIOS settings
  
• Reinstalling the latest BIOS update
  
• Verifying in the BIOS that Secure Boot is ENABLED
  

Following this I executed the advice from this Microsoft forum to reset TPM protectors

https://learn.microsoft.com/en-us/a...cker-drive-encryption-the-data-drive-specifie

Basically this involved using command prompt to issue the following commands

1. "manage-bde -protectors -delete c: -t TPM"
   
2. "manage-bde -protectors -add c: -tpm"
   

Unfortunately this did not resolve the problem



Issuing the command "manage-bde -protectors -get c:" Reveals that my system is relying on PCR 0, 2, 4, 11 instead of PCR 7, 11



When running "System Information" as administrator the following key information about my system was returned

BIOS Mode = UEFI

Secure Boot State = On

PCR7 Configuration = Binding Not Possible

Device Encryption Support = Reason for failed automatic device encryption: PCR7 binding is not supported.



This website had some useful suggestion that were followed. PCR7 Binding Is Not Supported in Windows 11/10? [Fixed] - MiniTool

Step 1 = I ran "tpm.msc" and it advises "The TPM is ready to use"

Step 2 = The BIOS is configured with UEFI enabled and the system disk partition style is GPT

Step 3 = Secure Boot State = On (as per "System Information")

Step 4 = 4 In command prompt I ran the command "powercfg /a" and receive the message back

"The following sleep states are available on this system:

Standby (S0 Low Power Idle) Network Connected

Hibernate

Fast Startup"



When opening Event Viewer and selecting "Applications and Services Logs -> Microsoft -> Windows -> BitLocker-API -> Management" it lists a string of events with mostly alternating Event ID's as follows:

Event 834 (Information) - BitLocker determined that the TCG log is invalid for use of Secure Boot. The filtered TCG log for PCR[7] is included in this event.

Event 816 (Warning) - BitLocker cannot use Secure Boot for integrity because the TCG Log for PCR [7] contains invalid entries.



Out of desperation, I reached out to Microsoft support and one week later I'm still waiting for the next level of suport to contact me.



Does anyone have any advice of what else I can try to resolve this BitLocker issue?