Windows 10: Why isn't my HP Laptop recognizing the CD/DVD player

CindyCees · Feb 15, 2020

I just bought a new PC game and a movie, and neither one is recognized. Can't open them or manipulated any parts of the CD/DVDs. It keeps asking to insert the disc. I just used it a week ago on about a dozen or more CD/DVDs. Has there been an update from Microsoft? Could the update have a bug? If so, is there a fix for this problem?

:)

charlesfrischknecht · Feb 15, 2020

my cd/dvd player is not listed

my cd/dvd player burner is not listed or recognized after a windows 10 hp 32 reinstall

DellySheCorte · Feb 15, 2020

CD/DVD drive not recognized

First, try inserting a disc in the drive, does it spin up?
--Yes, I put a blank CD in, and it spins up.

A few other suggestions

Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.

--Yes, I've uninstalled it and waited. Tried this with the CD in. Nothing happened after a few minutes, so I did the Scan for Hardware changes. Still Unknown Device. I've even tried updating and grabbing the drivers off the HP site, updating those drivers didn't help. Tried the update drivers, didn't fix the issue.

You might also want to check File and Folder options in File Explorer
press the blue file menu,
select Change folder and Serach options
select the View tab
is show empty drives selected?

---This was hidden. I've unhidden it as in the screen shot of my folder options.

It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)

If it is an unknown device -post the General tab and the Details.
On the Details tab, select Hardware IDs from the drop down box

---Posting pictures.

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

--Installed WIN 10 with this drive, it worked until 10 was installed.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the mfr website.
Click to expand...

---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.

Kenny Martin24 · Feb 15, 2020

dvd/cd player not recognized

My DVD/CD player is no longer recognized. It shows up in BIOS. I tried all the things HP support said by that did not work. I am getting the impression that Windows 10 has something to do with it

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Windows 10: Why isn't my HP Laptop recognizing the CD/DVD player

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