Windows 10: Why isnt my sound not working?

Hello,

I am making a forum post in regards to my Windows 10 sound failing to work. Even when I unplug my headphones, nothing will play. The only time I hear sound is when I plug my headphones into my microphone, the Blue Yeti. I have researched and tried multiple help guides for 2 hours. I have restarted my computer multiple times, enabled/disabled all my other sound devices. I have also run batch files that restart razer surround sound. The headphones that I use are the Razer Kraken V2, and my computer link is: https://www.dell.com/en-au/shop/cty/pdp/spd/inspiron-15-7567-laptop/z511270au

Please help! Thank you!

:)

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Sound problem

Hi,

We need to investigate further so that we can identify the cause of the issue. We suggest running the Troubleshooter and see if it helps. Follow the steps below:

• Type and select Troubleshooting on the Search bar/Cortana.
• Click Hardware and Sound.
• Select Playing Audio under Sound.
• Follow the steps that will be provided.

If the steps does not work. We suggest downloading a fresh copy of the audio driver from Realtek and see if it helps.

Looking forward to your response.

 

Sound Quality


One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.