Windows 10: Why Microsoft locked out my new Laptop?

hello, please help me i have just purchased a new Dell laptop I used it for only one time then it had been locked by microsoft and ask for password*cry*cry?

:)

 

Locked out of my new computer.

Hi Ken,

Multiple incorrect password attempts are one of the possible reasons why this issue is happening. We need additional information to help isolate your concern. Kindly answer the following questions below:

• Are you using a Microsoft account or local user account?
  
• Are using the Administrator account?
  
• Is there any other user account on the computer? If yes, can you access it?
  

We'll keep an eye out for your response.

 

Locked out of my new computer.

My computer has started to block my password for my account and I been unsuccessful in resetting either the password or pin number.

I keep getting the message there is something wrong. How can I get back into the computer? Is there a special sequence of keys that will get me out of this problem?

Moved from: Windows / Windows 10 / Windows settings

 

Certain Dell laptops intended for the business market have a BIOS security lock that can sometimes accidentally activate. If this is the case then you will need to contact Dell directly with the Device ID of the Laptop, and proof of purchase, as the password is automatically generated by the laptop is unique to the device, and the software to unlock the password is only available to Dell staff.

If it is a password after windows has started this should be listed in the documentation with the laptop, If not, you will need to contact the vendor

 

At what point is it asking you for a password? Does it show the Dell screen, then the Windows screen with the spinning dots, then the Windows lock screen with a username and asking for a password? When you set up the laptop the first time, if the first username you entered to create the first user account was a Microsoft account (like L: username@hotmail.com), the password it is asking for is the same as your email password.

 

I tried all the passwords i have ever used in my life it does not work I believe I have to purchase a program that reset that password

 

If you are getting to the Windows login screen - you can use Option 4 here to enable the built-in administrator account, then create a new user account or reset the existing user account password:
Administrator account - Enable or Disable in Windows 10 - Windows 10 Forums

 

If you only used the laptop one time, just do a factory reset. Do a Google search for "Dell factory reset".

 

Don't purchase anything. Is there something that says you need to pay to get access? That sounds like you may be a victim of a ransomware attack.