Windows 10: Why my 1000 coins aren't showing up in the minecraft marketplace

Hi, so recently I bought the Minecraft for Windows 10 Master Collection, and I checked my purchases, the 1000 coin purchase was definitely there. I tried resetting the app but that wouldn't work. What else can I do to try to get the minecoins I bought?

:)

 

Minecraft Coins

Hello,

Minecraft coins can be purchased using different devices. Can you confirm which device did you use to purchase Minecraft coins? You’ll need to contact Store support for the device that you made your purchase on. You can refer to this

link to check out which Store support to contact regarding your concern.

Should there be anything else, do let us know.

 

Minecraft Coins

Hi,

I brought my son minecraft coins on his account. I received the emails confirming the purchase and they also show up as a purchase when I log into the microsoft account but they do not show up in his minecraft game store (tried windows 10 and xbox versions).

Any idea why not?

 

Minecraft Coins for sons account

Hi Stephen,

Buying Minecraft in-game content like coins can only be done on the account where you want to have the coins. For us to properly assist you with your concern, we need to gather more information. Kindly verify the following:

• Is your son's Minecraft account is associated with your Xbox Live account?
• Are you getting any error messages when trying to buy coins on your son's profile?
• Have you tried to sign in your son's account on a different device and try to purchase?

For additional assistance for in-game concerns, you may also try getting in touch with the game developer.