Windows 10: Why my Cortana menu different

Discus and support Why my Cortana menu different in Cortana to solve the problem; Other Cortana Menu: [ATTACH] My cortana menu: [ATTACH] How can i get the same at first one. [Move from Thai]... Discussion in 'Cortana' started by SetthawutSukontachawat, Mar 28, 2021.

  1. Why my Cortana menu different

    Other Cortana Menu:

    Why my Cortana menu different 44dbdc92-8372-4f0d-9ab1-396cc27e9dc2?upload=true.png

    My cortana menu:

    Why my Cortana menu different ae62dd41-f0ee-4523-9782-b7462f06a099?upload=true.png

    How can i get the same at first one.

    [Move from Thai]

    SetthawutSukontachawat, Mar 28, 2021
  2. Jay Jap Win User

    Cortana strange behaviours

    Hello Gabriel,

    We need to do further investigation on your concern so that we can identify why Cortana is not working properly:

    • Have you recently made any change/updates prior to this issue?
    • Did you try to login to a different user account to check if it is the same?

    In the meantime, you can try these steps to isolate the issue:

    As an initial recommendation, we suggest that you perform the troubleshooting steps listed in this


    on how to troubleshoot Cortana issues

    Let us know the outcome.

    Jay Jap, Mar 28, 2021
  3. Cortana


    Thank you for posting your question in the Microsoft Community.

    Appreciate your efforts to work on this issue.

    This issue can occur if some of the system files are not working as expected.

    Suggest you to follow the steps from this article to
    troubleshoot Cortana on the PC

    Note: Do not go with the ‘Reset PC’ option for now.

    Method 1: Follow these steps to disable Cortana:

    1. Sign-in to the PC with your Microsoft account.
    2. In the search box at the bottom, type Disable Cortana.
    3. Once the suggestions appear in the list, click Cortana & Search settings.
    4. From the right section of the Settings pane, move the top button to ‘Off’ to disable Cortana from Windows 10.

    Method 2: Follow these steps to check if that helps.

    1. Launch Cortana from the search bar on the taskbar.
    2. Then, from the left pane click the settings button.
    3. Under "Cortana" (the first option) and slide the pill switch to the ‘Off’ position.

    Method 3: Launch the Settings app and click on Privacy. Navigate to Speech, inking, & typing, and click Stop getting to know me. These steps will disable Cortana.

    Hope this helps.

    Let us know if you got the help you needed.


    Srimadhwa B

    Microsoft Community-Moderator
    Srimadhwa_B, Mar 28, 2021
  4. Why my Cortana menu different

    Start menu and Cortana not working

    I have tried all the steps shown and still no start menu or Cortana. Some of the instructions seem to be windows 7 or 8 based so it was difficult to follow in the different structure of Windows 10.

    Are there any other solutions you can suggest. I've checked several other sites, with similar solutions and nothing is working.
    PhilipOxenburgh, Mar 28, 2021

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