Windows 10: Why my Windows 10 stuck on welcome screen when I inserted an incorrect password?

It's weird that my Windows 10 stuck on welcome screen occasionally, whenever I inserted an incorrected password once or twice. I know it would stuck when you inserted the incorrect password three times.

:)

 

Windows 10: Issues with logging into the computer and getting incorrect password message.

Hi George,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is Internet connectivity issue.



To assist you better, please provided us the information below:

• When you say that "my password in it says it's incorrect", are you trying to login as Microsoft Account or Local Account on the computer?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to check whether caps lock or Num lock in enabled or not while entering the password.

Also I recommend you to enter the password through On-Screen Keyboard. Check if it helps.

1. At the login page.

2. Click on Ease of Access icon which is present at the bottom right corner of the Screen.

3. Then click on On-Screen Keyboard option from the list.

4. Enter the password through On-Screen Keyboard and try to sign in.





Please get back to us with an update on issue with logging into Windows 10, we will be happy to help.



Thank you.

 

Windows 10 Upgrade Bug - Password Incorrect

Hi Silas,

Thanks for your interest on Windows 10.

I understand your inconvenience and we will definitely help you to resolve your issue.

This issue might occur, if the language has been changed on the lock screen.



I would suggest you to try the below methods and check if it helps:

Method 1: Change the language on the lock Screen.

Follow the below steps:

• 
  Click the language on the bottom of the lock screen.
  
• 
  Select the English language and click Ok.
  
• 
  Put your password now and check if you are able to login.
  

If the language option is not available on the bottom of o lock screen, then try method 2.



Method 2: Use On Screen Keyboard.

Follow the below steps:

• 
  Click on the Ease of access icon on the bottom of lock screen.
  
• 
  Select the On Screen Keyboard.
  
• 
  Type your password through On Screen Keyboard.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Windows 10 password incorrect

Hi,

Thank you for posting your query in Microsoft Community.

I will be glad to help you with the issue you are having with the computer. I understand the frustration when things don't work the way it should.

• 
  Are you using Microsoft or local account?
  

I would suggest you to press the eye icon on the password text box and check whether you have entered the correct password.

I would suggest you to use On-screen keyboard and try logging into your local account and check if it helps. Follow these steps.

1. On login screen click Ease of access button on bottom left corner of the screen.

2. Click on On-Screen keyboard (OSK).

3. Try entering the password using OSK and check.

Hope this information helps you. Kindly post back with the updated issue for further assistance.



Thank you.