Windows 10: Why Outlook shows this error when creating a Microsoft account: "something went wrong. Sign...

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Creating or signing in to microsoft account

Hi Gloria,

The error code that your are getting when adding an account is usually caused by the following:

• Your phone has an incorrect date and time set.
• You do not have a data connection.
• Your phone is in a "bad state."

We suggest that you follow the steps on this link to set up your Microsoft
Account on your device.

Keep us posted for further assistance.

Regards.

 

Cannot sign in microsoft account.

My device: Lumia 520. GDR2.
I cannot sign in my Microsoft account on my device. It didnt say any error but Microsoft account is not listed in Email and account list. When I click add button, it will show microsoft account option but after press sign in, it is still not shown in email
and account. Another problem is i cannot delete facebook account. Error code: 0x83cf1202. I have tried as suggested here: http://support.microsoft.com/kb/2475837/en-us#step0x83cf1202 but as my Microsoft account is not shown, I cannot do step 6.

Any suggestion?

 

Outlook account cant be added.

Hello Harshil,

Just to clarify, you need a Microsoft account to sign-in to Windows Store. You can create a Microsoft account if you still haven't got one by following the instructions on the link below:

Sign up for a Microsoft account

For your issue with Outlook, please answer the questions below to better assist you with this:

• What Outlook app are you trying to sign-in to? Is it Outlook.com, Outlook 2016, or etc.?
• What is the exact error message showing when you login to your Outlook app?
• Any troubleshooting steps you have done so far to resolve the issue?

We look forward to your update.