Windows 10: Why wasn't there a download and installation instructions when I purchased the HEVC VIDEO...

Why wasn't there a download and installation instructions when I purchased the HEVC VIDEO EXTENSION? I was charged. I noticed many others have had this problem.

:)

 

Download and install HEVC video extension codec

Reference: Case#1011922759

I purchased HEVC video extension but was not able to download and install on my windows 10. Microsoft technician assisted me yesterday by implanting and starting upgrade to Windows 10 version 2004. But Unable to install this Windows 10 upgrade (modified
1/18/2020) with code (0x80077001f).

Please help with this upgrade in order to help with the down;load and installation of HEVC video extension.

Thank you.

 

HEVC Video extension not installing

Hi,

I am trying to view HEIC image files on my Windows 10 PC

I installed HEIF extension from Microsoft Store, it installed properly, but still Photos app is showing only blurry images.

Upon googling i saw advice to install HEVC Video extension too.

I bought HEVC Video extension from the Microsoft Store and when click on "Install" nothing happens and HEVC is not listed in the Apps & Features list. (HEIF extension is present in this list)

When i select the three dots near the "Install" button i was given the list of machines i want the extension to be installed on. When i select the machine i am trying to install on, all i get is the message saying that "We will attempt to install the extension on the machine you requested" but no action

Is there a way for me to get the binary myself and install it manually instead of relying on some auto install program?

I have already wasted 2 days trying to view HEIC files on Windows 10.

 

Can't purchase HEVC video from store

Hi, I'm Elise, and I'd be happy to help with your issue.

Are you able to make the purchase online here, rather than with the Microsoft store app?

https://apps.microsoft.com/store/detail/hevc-vi...

Kind Regards,

Elise