Windows 10: Why will my laptop not let me access my 365 account when my license has been given activation

Charles Smith Charles1 · Jun 11, 2021

Why will my laptop not let me access my 365 account when my license has been given activation

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trikeyz · Jun 11, 2021

Windows account cant access Office 365 Family license

My husband recently renewed his Office 365 and shared the license with me (as he had done previously). Since this renewal, i am unable to use the Office license if i log into windows under the same MS account as i use for Office 365.

my MS account shows that the license is shared with me.

if i log into windows under another (local) account, i can use the Office 365 shared license (I log into office 365 using the MS account)

if i log into windows under the MS account, then log into Office 365 under that same MS account, it says i am not licensed to use Office 365.

After a 3 hour chat session with MS, it was concluded that i will need to log into windows under a different account if i want to use the MS Office license. During that 3-hour session (and before) we uninstalled/reinstalled office, and deleted numerous license
keys, to no avail. The tech decided that my windows account must be corrupted, and since he was an Office tech (not a Windows tech), he didnt know how that could be fixed, other than to use separate accounts for Windows and Office.

I can live with having 2 different accounts (1 for windows and 1 for office) but this seems like a dumb solution, especially when it used to work fine until this recent renewal.

Any insight welcome.

T

Brink · Jun 11, 2021

Office 365 Home and Personal Licensing and Activation Improvements

Since launching Office 365 to consumers, we have heard feedback from customers about the challenges in installing and using their office subscription across multiple devices. The first step in addressing this issue happened in October 2018, increasing a single user’s device limits to five (meaning they can concurrently use five devices) for Office 365 Home and Office 365 Personal. Our next step in simplifying use across multiple devices will streamline the activation of a user’s device.

Beginning in May, we rolled out the following changes to customers on PCs, followed by Mac devices in July.

For customers, here’s what stays the same:

Sign in to activate Office: Users will continue to sign in to activate Office on their devices. When single sign-on is enabled, Office detects the user’s credentials and activates Office automatically.

Sign-in limits: Users will be able to install Office 365 on all their devices and be signed in to five at the same time. This includes any combination of PCs, Macs, tablets, or phones.

It's important to stay signed in while you use Office on your device. This is what keeps your Office installation activated and ready to use.

Here are the changes that you may notice:

No more prompts to deactivate: Users can install Office on a new device without being prompted to deactivate Office on another device.

Automatic sign-out: When a user reaches the sign-in limit (five devices), instead of being prompted to deactivate, the user will be automatically signed out of Office on the device where Office has been least recently used. The next time the user starts Office on that device, the user will be prompted to sign in to activate Office.

For more information on how sign-in works on devices where Office 365 is licensed, please visit this support article: https://support.office.com/en-us/article/how-sign-in-works-in-office-365-1d646e83-1585-4278-8daf-d4a...
Click to expand...

Source: https://techcommunity.microsoft.com/...on/ba-p/788745

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Brink · Jun 11, 2021

Office 365 Home and Personal Licensing and Activation Improvements Office

Since launching Office 365 to consumers, we have heard feedback from customers about the challenges in installing and using their office subscription across multiple devices. The first step in addressing this issue happened in October 2018, increasing a single user’s device limits to five (meaning they can concurrently use five devices) for Office 365 Home and Office 365 Personal. Our next step in simplifying use across multiple devices will streamline the activation of a user’s device.

Beginning in May, we rolled out the following changes to customers on PCs, followed by Mac devices in July.

For customers, here’s what stays the same:

Sign in to activate Office: Users will continue to sign in to activate Office on their devices. When single sign-on is enabled, Office detects the user’s credentials and activates Office automatically.

Sign-in limits: Users will be able to install Office 365 on all their devices and be signed in to five at the same time. This includes any combination of PCs, Macs, tablets, or phones.

It's important to stay signed in while you use Office on your device. This is what keeps your Office installation activated and ready to use.

Here are the changes that you may notice:

No more prompts to deactivate: Users can install Office on a new device without being prompted to deactivate Office on another device.

Automatic sign-out: When a user reaches the sign-in limit (five devices), instead of being prompted to deactivate, the user will be automatically signed out of Office on the device where Office has been least recently used. The next time the user starts Office on that device, the user will be prompted to sign in to activate Office.

For more information on how sign-in works on devices where Office 365 is licensed, please visit this support article: https://support.office.com/en-us/article/how-sign-in-works-in-office-365-1d646e83-1585-4278-8daf-d4a...
Click to expand...

Source: https://techcommunity.microsoft.com/...on/ba-p/788745

Tweet

— Twitter API (@user) View on Twiiter
Click to expand...

Windows 10: Why will my laptop not let me access my 365 account when my license has been given activation

Why will my laptop not let me access my 365 account when my license has been given activation

Why will my laptop not let me access my 365 account when my license has been given activation

Why will my laptop not let me access my 365 account when my license has been given activation

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