Windows 10: Why will my laptop not let me access my 365 account when my license has been given activation

Discus and support Why will my laptop not let me access my 365 account when my license has been given activation in Windows 10 Updates and Activation to solve the problem; Why will my laptop not let me access my 365 account when my license has been given activation... Discussion in 'Windows 10 Updates and Activation' started by Charles Smith Charles1, Jun 11, 2021.

  1. Why will my laptop not let me access my 365 account when my license has been given activation


    Why will my laptop not let me access my 365 account when my license has been given activation

    :)
     
    Charles Smith Charles1, Jun 11, 2021
    #1
  2. trikeyz Win User

    Windows account cant access Office 365 Family license

    My husband recently renewed his Office 365 and shared the license with me (as he had done previously). Since this renewal, i am unable to use the Office license if i log into windows under the same MS account as i use for Office 365.

    • my MS account shows that the license is shared with me.
    • if i log into windows under another (local) account, i can use the Office 365 shared license (I log into office 365 using the MS account)
    • if i log into windows under the MS account, then log into Office 365 under that same MS account, it says i am not licensed to use Office 365.
    After a 3 hour chat session with MS, it was concluded that i will need to log into windows under a different account if i want to use the MS Office license. During that 3-hour session (and before) we uninstalled/reinstalled office, and deleted numerous license
    keys, to no avail. The tech decided that my windows account must be corrupted, and since he was an Office tech (not a Windows tech), he didnt know how that could be fixed, other than to use separate accounts for Windows and Office.

    I can live with having 2 different accounts (1 for windows and 1 for office) but this seems like a dumb solution, especially when it used to work fine until this recent renewal.

    Any insight welcome.

    T
     
    trikeyz, Jun 11, 2021
    #2
  3. Brink Win User
    Office 365 Home and Personal Licensing and Activation Improvements

    Source: https://techcommunity.microsoft.com/...on/ba-p/788745

    Tweet



    — Twitter API (@User) View on Twiiter
     
    Brink, Jun 11, 2021
    #3
  4. Brink Win User

    Why will my laptop not let me access my 365 account when my license has been given activation

    Office 365 Home and Personal Licensing and Activation Improvements Office

    Source: https://techcommunity.microsoft.com/...on/ba-p/788745

     
    Brink, Jun 11, 2021
    #4
Thema:

Why will my laptop not let me access my 365 account when my license has been given activation

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