Windows 10: Why won't my computer shut down. It just reboots.

I press the start button to shut down the computer and then press the shutdown button. It just reboots. Why is this happening. I'm not a computer savvy senior citizen. Please help. Bill had a stroke. I'm Linda his wife.

:)

 

Home screen won,t start tried reboot won't start either.

Home screen won,t start tried reboot still won't start?

 

Xbox and OneDrive won´t log in sometimes

For some reason my one computer won´t log on to the Xbox app and OneDrive. My other computer on the other hand works perfectly fine. I can´t seem to find to reason and even tried with a factory reset and still the same issue. Help?

I´ve allready tried deactivating the firewall and even rebooting the computer

 

Laptop went black and won;t reboot

Hi Andree,

Hardware and software conflict is one of the possible reasons why you're experiencing black screen. Sometimes, it is also because of hardware failure. To get this issue fixed, we suggest that you
boot into Safe Mode by following these steps:

• Turn off your computer 3 times while booting. Windows should automatically boot to the Recovery Environment after 3 unsuccessful attempts in a row.
  
• Once you are within the Recovery Environment, select Troubleshoot, and then
  Advanced options, then Startup Settings, and
  Restart. When it restarts, you should see a number of options. Press 5 or F5 for
  Safe Mode with Networking.

Once your computer is in Safe Mode, please follow the workaround provided on this
link. Simply select the similar case that you're experiencing to show the troubleshooting steps.

Let us know how it works.