Windows 10: Why won't my laptop connect to my school wifi?

Our school gave us school chromebooks that connect to the Wi-Fi perfectly. They told us it was ok to bring in your personal laptop and so I did. When I tried to connect to the school Wi-Fi, it wouldn't show up. I didn't get how the school chromebooks can connect to the Wi-Fi perfectly, but my laptop couldn't. I tried one more time in the school gymnasium. The Wi-Fi finally popped up and I could finally connect to it. I didn't get why was this so I asked the guy that works on computers and fixes them at our school. He said it was a cause of my laptop driver I own a HP laptop 15-db0xxx. He later said the only was to connect to the school Wi-Fi was to upgrade your driver or buy a Wi-Fi adapter. I think he said this. It seems I can only connect to the Wi-Fi in certain places. How do I fix this?

:)

 

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Connecting to School Wifi with Asus ROG laptop.

Okay so recently I got a new laptop (Asus ROG Zephyrus M) and for some reason beyond me it won't connect to my schools WiFi (I attend and live in a boarding school so this is quite needed (this WiFi has worked on previous laptops I have owned so I know it
is just my laptop).

My laptop is fully able to connect to WiFi networks, as it can connect to my phones 4G Hotspot perfectly fine (it also works with regular home wifi). I don't know why my laptop won't connect, it just doesn't log in. Sometimes I can be typing in my username
(for the WiFi) and it will just delete my username. Anyway, when I am actually able to type in my username etc. it just goes back to being unconnected - it looks like it's connecting but then just doesn't. I don't get any error messages, nothing. I've looked
around on the web and also found nothing; maybe it's something really easy I don't know!

By the way my school WiFi is just a regular 'login' WiFi, when you click connect you have to login with and username and password. I don't know what type of security it is etc. sorry.

 

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