Windows 10: Why won't ny portable hard drive open automatically when inserted?

Why won't ny portable hard drive open automatically when inserted?

When I insert my Seagate portable hard drive into the computer, it no longer opens automatically;

I have the autoplay set to "open folder to view files", but it no longer opens automatically.

Can anyone tell me how I can fix this problem?

Thank you

:)

 

Portable hard drive and windows 10

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with connecting
portable hard drive in Windows 10.
I will surely help you to fix this issue.

To understand the issue better, I would need more information from your end.

• 
  Is the hard drive getting detected on the computer?
  
• 
  Do you face any issue while using other USB devices?
  

This issue could have occurred due to these reasons:

1. Missing Windows Update.

2. USB port is damaged.

3. Damaged hardware.

Try the steps listed here:

Method 1:

I suggest you to run hardware troubleshooter and check if it helps.

a) Press Windows Key.

b) Type Troubleshooting in the search box and hit
Enter.

c) Click on Hardware and sound.

d) Click on Hardware and device and follow the on-screen instructions.

Method 2:

If the issue persists, I suggest you to install all the available Windows Updates and also latest chipset driver from the computer manufacturer website. You may also try connecting the hard drive to a different USB port.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Toshiba HDTD210XS3e1 Canvio Slim II Portable Hard Drive 1tb.

Hi David,

You may be experiencing the problem regarding your portable hard drive due to a compatibility issue. To resolve that, we suggest that you completely uninstall the drivers for the device and restart your computer. Windows will attempt to reinstall the driver
after doing that. To uninstall the drivers, refer to the following steps:

• Open Device Manager.
• Right-click on the driver that needs to be uninstalled, then choose Properties.
• Go to the Driver tab, then select Uninstall.

If the issue persists, we recommend that you roll the driver back to its previous version. To do that, you can follow the steps below:

• Open Device Manager.
• Right-click on the driver that needs to be rolled back, then choose Properties.
• Go to the Driver tab, then select Roll Back Driver.

Update us if the information above addressed your concern.

 

Folder contents disappear from portable hard drive

Hi

I am transferring files from a couple of computers (-all WIN 10, 1803 build) to a portable NTFS hard drive. I have regularly done this before, so its not new and I have not had issues.

But on 2 recent occasions, after a cut and paste from an internal computer hard drive, a duplicate folder has appeared in the hard portable drive, and the contents of the original folder on that portable hard drive have disappeared: the message is the "folder
is empty". However, when I right click and open "properties" of that original folder, the number of files and the data is definitely not zero and is comparable to all of the prior contents.

I have read up about NTFS folder/file ownership and permissions and have re-assigned both in case I had stuffed this up at another time (The files were coming from different 'owners'). But no help: I cannot access nor even list the missing files.

I have run anti-virus : no issues.

Any suggestions to recover these files would be much appreciated.