Windows 10: WI-FI Error : A network cable is not properly plugged in or may be broken

Discus and support WI-FI Error : A network cable is not properly plugged in or may be broken in Windows 10 Network and Sharing to solve the problem; I keep getting this error where the Wi-Fi disconnects from the internet. It keeps complaining that there is no LAN cable plugged but there newer was... Discussion in 'Windows 10 Network and Sharing' started by OStar1, Sep 6, 2018.

  1. OSTAR1
    OStar1 Win User

    WI-FI Error : A network cable is not properly plugged in or may be broken


    I keep getting this error where the Wi-Fi disconnects from the internet. It keeps complaining that there is no LAN cable plugged but there newer was any LAN cable plugged in at all. It restarts the adapter and all is fine for an hour.


    - Windows is updated.

    - The latest driver is done for Wifi adapter.

    - My Wifi is also running the latest firmware.

    - Wifi is 10 feet away.

    - I'm using 5GHz.

    - When not stopping it works totally fine and I can download stuff online at 20 megabyte / second.


    I see some errors in Event Viewer:


    ---------------

    (1)

    WLAN-AutoConfig 10002

    WLAN Extensibility Module has stopped.

    NoneModule Path: C:\Windows\system32\Rtlihvs.dllWLAN Extensibility Module has stopped.



    ---------

    (2)

    DNS Client Events 1014 (1014)

    Name resolution for the name ci5.googleusercontent.com timed out after none of the configured DNS servers responded.


    ---------------


    I'm not sure what to do about this.



    Here is the Win10 report.


    *************************************************




    Windows Network Diagnostics Publisher details

    Issues found
    A network cable is not properly plugged in or may be brokenA network cable is not properly plugged in or may be broken Detected Detected
    Plug an Ethernet cable into this computer Not run

    Problem with wireless adapter or access pointProblem with wireless adapter or access point Fixed Fixed
    Reset the wireless adapter Failed
    Investigate router or access point issues Completed


    Issues found Detection details

    5 A network cable is not properly plugged in or may be broken Detected Detected


    Plug an Ethernet cable into this computer Not run

    An Ethernet cable looks like a telephone cable but with larger connectors on the ends. Plug this cable into the opening on the back or side of the computer. Make sure the other end of the cable is plugged into the router. If that does not help, try using a different cable.

    6 Problem with wireless adapter or access point Fixed Fixed

    Reset the wireless adapter Failed

    InformationalNetwork Diagnostics Log
    File Name: 6BFA601E-C378-4415-8CF1-513E76A13974.Repair.1.etl


    Investigate router or access point issues Completed

    If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
    InformationalNetwork Diagnostics Log
    File Name: 6BFA601E-C378-4415-8CF1-513E76A13974.Repair.2.etl




    Detection details Expand

    InformationalDiagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Wi-Fi driver information:

    Description . . . . . . . . . . : Realtek 8812BU Wireless LAN 802.11ac USB NIC
    Manufacturer . . . . . . . . . : Realtek Semiconductor Corp.
    Provider . . . . . . . . . . . : Realtek Semiconductor Corp.
    Version . . . . . . . . . . . : 1030.23.502.2017
    Inf File Name . . . . . . . . . : C:\Windows\INF\oem31.inf
    Inf File Date . . . . . . . . . : Tuesday, October 3, 2017 12:22:06 AM
    Section Name . . . . . . . . . : RTL8812bu.ndi
    Hardware ID . . . . . . . . . . : usb\vid_0bda&pid_b812
    Instance Status Flags . . . . . : 0x180600a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 71
    Physical Media Type . . . . . . : 9



    InformationalDiagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Ethernet driver information:

    Description . . . . . . . . . . : Realtek PCIe GbE Family Controller
    Manufacturer . . . . . . . . . : Realtek
    Provider . . . . . . . . . . . : Realtek
    Version . . . . . . . . . . . : 10.23.1003.2017
    Inf File Name . . . . . . . . . : C:\Windows\INF\oem3.inf
    Inf File Date . . . . . . . . . : Friday, October 20, 2017 3:32:36 PM
    Section Name . . . . . . . . . : RTL8168H.ndi
    Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_15
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 6
    Physical Media Type . . . . . . : 14



    InformationalDiagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Auto Configuration
    Initialize status: Success

    Information for connection being diagnosed

    Result of diagnosis: No problem found






    InformationalDiagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Auto Configuration
    Initialize status: Success

    Information for connection being diagnosed

    Result of diagnosis: No problem found






    InformationalDiagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    Information for connection being diagnosed
    Interface GUID: 3dd4ac34-1b10-4517-b416-440f3dbafc3b
    Interface name: Realtek 8812BU Wireless LAN 802.11ac USB NIC
    Interface type: Native Wi-Fi

    Connection incident diagnosed
    Auto Configuration ID: 3
    Connection ID: 5

    Connection status summary
    Connection started at: 2018-09-06 15:55:04-260
    Profile match: Success
    Pre-Association: Success
    Association: Fail
    Security and Authentication: Not started

    List of visible access point(s): 27 item(s) total, 27 item(s) displayed
    BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
    -------------------------------------------------------------------------
    E8-8D-28-5E-4D-B1 Infra <unknown> -75 1 Xenophanes
    B4-75-0E-C5-FA-82 Infra <unknown> -75 6 ALISSA'S Network 2.4G
    76-02-92-C3-F7-70 Infra <unknown> -71 5200000 (Unnamed Network)
    60-02-92-C3-F7-70 Infra <unknown> -71 5200000 HOME-341B-5
    F2-81-73-AD-3C-7A Infra <unknown> -74 5240000 (Unnamed Network)
    C0-C5-22-4C-24-18 Infra <unknown> -71 11 Lucas
    38-70-0C-83-7F-F8 Infra <unknown> -71 6 ****-7FFA
    7A-02-92-C3-F7-70 Infra <unknown> -70 5200000 (Unnamed Network)
    6E-02-92-C3-F7-70 Infra <unknown> -70 5200000 (Unnamed Network)
    6A-02-92-C3-F7-70 Infra <unknown> -71 5200000 xfinitywifi
    B0-A7-37-B9-E8-CB Infra <unknown> -65 6 (Unnamed Network)
    32-F1-9E-3F-DA-92 Infra <unknown> -66 1 xfinitywifi
    EC-AA-A0-C2-3E-10 Infra <unknown> -66 6 RonandHermioneAreWatchingYou
    20-F1-9E-3F-DA-92 Infra <unknown> -66 1 YaasQueen79
    F6-AA-A0-C2-3E-10 Infra <unknown> -66 6 xfinitywifi
    20-F1-9E-3F-DA-93 Infra <unknown> -63 5765000 YaasQueen79
    62-F1-9E-3F-DA-93 Infra <unknown> -62 5765000 (Unnamed Network)
    32-F1-9E-3F-DA-93 Infra <unknown> -62 5765000 xfinitywifi
    42-F1-9E-3F-DA-93 Infra <unknown> -59 5765000 (Unnamed Network)
    66-02-92-C1-C5-38 Infra <unknown> -53 6 (Unnamed Network)
    60-02-92-C1-C5-38 Infra <unknown> -50 6 HOME-341B-2.4
    76-02-92-C1-C5-38 Infra <unknown> -50 6 (Unnamed Network)
    C0-56-27-45-1E-7A Infra <unknown> -35 11 NYTimes_2.4GHz
    7A-02-92-C1-C5-38 Infra <unknown> -53 6 (Unnamed Network)
    6E-02-92-C1-C5-38 Infra <unknown> -54 6 (Unnamed Network)
    6A-02-92-C1-C5-38 Infra <unknown> -48 6 xfinitywifi
    C0-56-27-45-1E-7B Infra <unknown> -42 5240000 NYtimes_5GHz

    Connection History

    Information for Auto Configuration ID 3

    List of visible networks: 14 item(s) total, 14 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 52 Yes Xenophanes
    Infra <unknown> Yes 52 Yes ALISSA'S Network 2.4G
    Infra <unknown> Yes 94 Yes (Unnamed Network)
    Infra <unknown> Yes 53 Yes HOME-341B-5
    Infra <unknown> Yes 54 Yes (Unnamed Network)
    Infra <unknown> Yes 63 Yes Lucas
    Infra <unknown> Yes 63 Yes ****-7FFA
    Infra <unknown> No 100 Yes xfinitywifi
    Infra <unknown> Yes 69 Yes (Unnamed Network)
    Infra <unknown> Yes 69 Yes RonandHermioneAreWatchingYou
    Infra <unknown> Yes 71 Yes YaasQueen79
    Infra <unknown> Yes 83 Yes HOME-341B-2.4
    Infra <unknown> Yes 100 Yes NYTimes_2.4GHz
    Infra <unknown> Yes 5 Yes NYtimes_5GHz

    List of preferred networks: 1 item(s)
    Profile: NYtimes_5GHz
    SSID: NYtimes_5GHz
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028006

    Information for Connection ID 6
    Connection started at: 2018-09-06 15:55:21-436
    Auto Configuration ID: 3
    Profile: NYtimes_5GHz
    SSID: NYtimes_5GHz
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Fail 0x00000000
    Association reason code: 0x00000000

    Information for Connection ID 5
    Connection started at: 2018-09-06 15:55:04-260
    Auto Configuration ID: 3
    Profile: NYtimes_5GHz
    SSID: NYtimes_5GHz
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Fail 0x00038002
    Association reason code: 0x00000001

    Information for Auto Configuration ID 2

    List of visible networks: 14 item(s) total, 14 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 52 Yes Xenophanes
    Infra <unknown> Yes 52 Yes ALISSA'S Network 2.4G
    Infra <unknown> Yes 94 Yes (Unnamed Network)
    Infra <unknown> Yes 53 Yes HOME-341B-5
    Infra <unknown> Yes 54 Yes (Unnamed Network)
    Infra <unknown> Yes 63 Yes Lucas
    Infra <unknown> Yes 63 Yes ****-7FFA
    Infra <unknown> No 100 Yes xfinitywifi
    Infra <unknown> Yes 69 Yes (Unnamed Network)
    Infra <unknown> Yes 69 Yes RonandHermioneAreWatchingYou
    Infra <unknown> Yes 71 Yes YaasQueen79
    Infra <unknown> Yes 83 Yes HOME-341B-2.4
    Infra <unknown> Yes 100 Yes NYTimes_2.4GHz
    Infra <unknown> Yes 5 Yes NYtimes_5GHz

    List of preferred networks: 1 item(s)
    Profile: NYtimes_5GHz
    SSID: NYtimes_5GHz
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes

    Information for Connection ID 4
    Connection started at: 2018-09-06 15:54:50-964
    Auto Configuration ID: 2
    Profile: NYtimes_5GHz
    SSID: NYtimes_5GHz
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Fail 0x00038002
    Association reason code: 0x00000001

    Information for Connection ID 3
    Connection started at: 2018-09-06 15:54:50-850
    Auto Configuration ID: 2
    Profile: NYtimes_5GHz
    SSID: NYtimes_5GHz
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Fail 0x00000000
    Association status: Fail 0x00000000
    Association reason code: 0x00000000

    Information for Connection ID 2
    Connection started at: 2018-09-06 15:54:40-426
    Auto Configuration ID: 2
    Profile: NYtimes_5GHz
    SSID: NYtimes_5GHz
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Fail 0x00038001
    Association reason code: 0x00000000

    Information for Auto Configuration ID 1

    List of visible networks: 11 item(s) total, 11 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> Yes 52 Yes Xenophanes
    Infra <unknown> Yes 53 Yes ALISSA'S Network 2.4G
    Infra <unknown> Yes 63 Yes Office
    Infra <unknown> Yes 63 Yes Lucas
    Infra <unknown> Yes 100 Yes (Unnamed Network)
    Infra <unknown> Yes 64 Yes HOME-341B-5
    Infra <unknown> No 100 Yes xfinitywifi
    Infra <unknown> Yes 77 Yes YaasQueen79
    Infra <unknown> Yes 100 Yes NYtimes_5GHz
    Infra <unknown> Yes 100 Yes NYTimes_2.4GHz
    Infra <unknown> Yes 100 Yes HOME-341B-2.4

    List of preferred networks: 1 item(s)
    Profile: NYtimes_5GHz



    InformationalDiagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Auto Configuration
    Initialize status: Success

    Information for connection being diagnosed
    Interface GUID: 3dd4ac34-1b10-4517-b416-440f3dbafc3b
    Interface name: Realtek 8812BU Wireless LAN 802.11ac USB NIC
    Interface type: Native Wi-Fi

    Result of diagnosis: Problem found
    Issue referred to: RNWF MSM Helper Class

    Root cause:
    Windows could not connect to "NYtimes_5GHz"
    You can try to connect again.

    Repair option:
    Resetting your wireless network adapter
    This will disable and then enable the network adapter "Wi-Fi" on this computer.




    InformationalDiagnostics Information (Wireless Network Adapter)
    Details about wireless network adapter diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Native Wi-Fi MSM
    Initialize status: Success

    Information for connection being diagnosed
    Interface GUID: 3dd4ac34-1b10-4517-b416-440f3dbafc3b
    Interface name: Realtek 8812BU Wireless LAN 802.11ac USB NIC
    Interface type: Native Wi-Fi
    Profile: NYtimes_5GHz
    SSID: NYtimes_5GHz
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Connect even if network is not broadcasting: No

    Result of diagnosis: Problem found

    Root cause:
    Wireless association to "NYtimes_5GHz" failed for an unknown reason

    Detailed root cause:
    802.11 connection failed due to status code 1: unspecified failure

    Repair option:
    Try connecting to "NYtimes_5GHz" again
    If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.




    InformationalNetwork Diagnostics Log
    File Name: 6BFA601E-C378-4415-8CF1-513E76A13974.Diagnose.0.etl

    InformationalOther Networking Configuration and Logs
    File Name: NetworkConfiguration.cab

    Collection information
    Computer Name: DESKTOP-SMR1IV9
    Windows Version: 10.0
    Architecture: x64
    Time: Thursday, September 6, 2018 3:55:28 PM

    Publisher details

    :)
     
    OStar1, Sep 6, 2018
    #1
  2. DYLANCOULSON
    dylancoulson Win User

    A network cable is not properly plugged in or may be broken

    A network cable is not properly plugged in or may be broken

    Yesterday morning , I start my PC and the internet is not working , after trouble shooting it tells me "A network cable is not properly plugged in or may be broken "

    I tried the cable on my laptop, and the cable is fine.

    Any advice would be awesome. thank you
     
    dylancoulson, Sep 6, 2018
    #2
  3. PASTOR DAN BASSETT
    pastor Dan Bassett Win User
    "A network cable is not properly plugged in or may be broken" - keeps coming up

    Dear Nyima Yonten,

    Thank you for continuing to follow up with me on this issue. I have been pretty busy, and using other pc s to get my work done, so I didn't try this fix until today.

    I followed the steps of "Method 1"- it resolved the problem for
    that period of operation (after the re-start); but after shutting down and rebooting, the problem returned, exactly as before. The troubleshooter resets the network adapter, but also lists as a problem, "A network cable is not properly plugged in or
    may be broken."

    Just to re-state the problem: when I start up this laptop, half or two-thirds of the time, it cannot connect to my wi-fi (at close range, where other devices connect without any difficulty) without re-setting the network adapter... including via the methods
    you suggested: by uninstalling and reinstalling the driver software.

    Thanks for trying to help me. Does this sound like a hardware problem?

    Dan
     
    pastor Dan Bassett, Sep 6, 2018
    #3
  4. INICCKK
    iNicckk Win User

    WI-FI Error : A network cable is not properly plugged in or may be broken

    Windows 10: A network cable is not properly plugged in or may be broken

    I've just built my own pc yesterday and I'm having problems connecting to the Internet via ethernet cable.

    These are my pc's specs:

    PROCESSOR - Intel core i7-6700k

    GRAPHICS CARD - Msi gtx 1060 armor 6g ocv1 nvidia geforce gddr5

    MOTHERBOARD - Msi z710a gaming m5

    I've gotten two error messages:

    1) A network cable is not properly plugged in or may be broken

    2) "Ethernet" doesn't have a valid ip configuration (this seems to be fixed by changing the ip address)

    For the network cable not being plugged in/broken, I've tried using a different cable and it works on my laptop but not on my new pc. I have no Internet in my pc to update the drivers so that is out of the picture

    Am I missing anything? Please help
     
    iNicckk, Sep 6, 2018
    #4
Thema:

WI-FI Error : A network cable is not properly plugged in or may be broken

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