Windows 10: WIA stuck in Starting status. Unable to connect my scanner

Since installing new computer with Windows 10 the WIA stuck in Starting status. Unable to connect my scanner

:)

 

computer does not recognize scanner says WIA driver missing

Hi,

Solution 1: Restart Windows Image Acquisition (WIA) Service

1. Type services in the search box, and then you will see services application is on the best match position. Open the services desktop application.

2. Find the Windows Image Acquisition (WIA) in the services.

3. Right-click Windows Image Acquisition and select Properties from the context menu.

4. In WIA services properties, select the startup type as Automatic. And then click Start button in service status.

Tips: if the services status is running, try to stop it and then restart it again.

After you click the start button, windows 10 is attempting to start the WIA service on local computer. The process takes several seconds.

5. After the services control finish, click OK button.

6. Follow above steps to start other two services: Shell Hardware Detection and Remote Procedure Call (RPC).

After that, you can use the printer and scanner to test if it needs WIA driver when scanning.

Solution 2: Uninstall Scanner Driver

1. Open device manager and expand the Imaging devices.

2. Find the scanner and right-click it to select Uninstall.

Then the scanner driver will be uninstalled in your Windows 10.

3. Restart your computer, system will scan all the devices and install Windows 10 WIA driver for your scanner. And now, when you scan the documents, it can copy files properly.

Solution 3: Update Scanner WIA Driver

If the computer cannot help to install the WIA drivers correctly, you should do this thing by yourself. And sometimes, after you upgrade system to Windows 10, the incompatible or corrupted scanner driver may cause this problem. And there are two ways you can
do to update WIA drivers for your scanner.

As the error remind, there is a CD containing WIA drivers for your Scanner, so reboot the CD with the CD/DVD drive to install the WIA driver step by step. But if you cannot find the CD media, you should go to the manufacturer’s website such as HP, Dell, Epson,
Fujitsu.

1. Enter the scanner manufacturer’s website to find the scanner drivers and firmware, download them manually.

2. Install the scanner driver and update firmware step by step.

Solution 4: Troubleshoot for your Scanner

If the Scanner appears the error of “You need a WIA driver to use this device”, you can troubleshoot to fix the WIA driver missing problem. It is an automatic tool which can help to fix all the scanners whatever it is, Canon scanner, HP scanner or Dell scanner.

1. Go here: Windows > Settings > Update & Security > Troubleshoot.

2. Find Hardware and Device, and then click Run the Troubleshooter.

It will start scanning all your Windows system devices including Scanner and find the Scanner error and then repair it automatically.

Tips: If you are using a printer which contains the scanning function, you can also choose to troubleshoot the printer.

I think these three solutions will help to solve WIA driver disappearing problem. And if the scanner cannot scan, you can do a system restore to solve it if you want.

 

WIA Driver error Mesage

Hi Debbie,

Thank you for contacting Microsoft Community.

Here are a few more methods which you can follow:

Method 1: I suggest you to
run the hardware troubleshooter and check the issue status.

• Press “Windows key + X”.
• Type “Troubleshooter” in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices option.
• Follow the On Screen instructions.

Method 2: I suggest you to update your scanner driver and check if it helps.

• Press Windows + R key on the keyboard.
• Type devmgmt.msc and press enter.
• Expand the scanner.
• Right click on the driver and select Update driver software.
  

Method 3: I suggest you to check for the status of the services in Services Windows.

Follow the steps:

• Press Windows + R keys to open Run command.
• Type Services.msc in the search box on the run command and press Enter.
• Search for Windows Image Acquisition (WIA) service in the Services windows and look at the Status.
• If the status of the service is stopped then start the service by right clicking on the service and select Start.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

WIA Driver error Mesage

My scanner has stopped working and I'm getting an error message about WIA driver. It was fine a couple of days ago.

I have followed the following instructions, but still not working; same error message.

"Check if the service is running by following the steps below:

• Press Windows logo key on the keyboard, type Services and select the top most search result.
• Locate Windows Image Acquisition services and check if the
  status shows running in the window.
• If the status space is empty, it means the service is not running. I suggest you to start the service by highlighting the service and clicking on the
  Start service icon located on the menu bar at the top of the window.
• Close the window and check if the changes are effective"