Windows 10: Wifes laptop overheating

Hello people,

Not sure if you guys are the right ones to ask but I'll give it a go.

My wife prefers a laptop to a desktop and her 4 year old HP started shutting down and telling her its overheating. Installing Speccy and watching the temp it sure seems that way. It's also telling her it needs a battery which she has already ordered, but has not received yet. I have my doubts that a bad battery could be to blame for this odd change of behavior but it seems to be a possibility. Yes the fan does run plenty but it doesn't seem to do much.

I promptly brought it to the local PC shop and they could not tell me much so I decided to wait. I did pick up a cooling fan tray and we tried that. It sure does bring down the temperature to normal until...

Until you start using the internet. Does not matter which browser. It goes from 50C straight up into the 90's fast. That's with the onboard fan and the tray goin to town. Searching the net for answers seems to direct me to cleaning it out. It sounds like sound reasoning but I'm not so sure in this case.

So far she can do anything on the computer except browsing or it goes nuclear.

Any experience or suggestions? Also on the outside chance she may have picked up a virus (she uses adaware) could such a thing do this too?

Thanks

Tony

:)

 

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thats alright bro, If it does turn out to be an overheating issue, I'll let you take all the credit for suggesting it

 

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