Windows 10: Win 10 desktop pc freezes 2-5 mins in our when using blu ray writer

The title sums it up but here are the notes i already made and things i have tried so far:

Freezing issue :

I boot up ssd system drive with blank cd in drive. Log in windows shows but the sound chime is repeating rapidly constantly and the system has frozen.

Tried the same in safe mode and it doesn't do this!



I boot into Windows and after 2-5 minutes i can guarantee it freezes up completely including the mouse and keyboard. There is no log left behind because the system locks up and doesn't allow any information to be saved!
This also occurs in safe mode with networking enabled!
This also occurs when i boot windows with diagnostic mode chosen via msconfig




If i boot into Windows and try to burn a disc the hard drive has a lot of activity and the burning never actually commences. After a few minutes of waiting around the system freezes up!
In diagnostic mode chosen via msconfig, the burning app (basic windows "burn to disc" connect menu option) days checking disc when i insert black disc but then no hard drive activity occurs and nothing else happens in terms of the burning process actually taking place.





System mechanic told me the smbus driver needed updating. It seems i started getting the freezing issue after updating this driver but it may be coincidental and actually may be a Windows update that occurred at the same time (i think i recall things "getting configured" around the same time too).

When i look at the smbus driver (it is the amd smbus controller driver) it troopers that there isn't actually a driver installed at all!?

Any help would be really appreciated *Smile

:)

 

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I performed the registry operation suggested by auggy and it worked perfectly. My PC now reads and writes BDs.

 

Samsung SE-506CB External Slim Blu-ray Re-Writer not working on surface 3

I bought a Samsung SE-506CB External Slim Blu-ray Re-Writer. when connect to my surface 3 window 10, it only can read dvd but when insert a blu ray BD-R or BD-RE disk, the blu ray drive icon disappear from my computer. I check the firmware for blu ray is
latest version TS02.

I connect it to my old hp note book window 7, it is working fine. So is it surface 3 window 10 cannot support external blu ray drive?

 

Have you tried a restore point that will take you back to before any of the updates where done.
If you have not then prehalps that will help you.