Windows 10: Win 10 Installation fails to find HDD. Cannot perform a system recovery

I recently bought a new laptop and decided to upgrade my older laptop Win7 to Win10. I have the complete Win10 USB as I had installed it on the Win7 machine several years ago, but went back to Win 7. Now I decided to re-upgrade the Win7 Pavilion to Win 10.

During the install process I elected to format the target drive Drive0, a Seagate 1TB hybrid drive. The installation then failed, tried again and no joy. So I decided to use the recovery media to restore Win7 on the Pavilion so as to be able to once again install Win10. The computer went through the entire process only to say the recovery had failed.

I managed to get into safe mode at a command prompt, did a CHKDSK /F, but it could not find the HDD.

Tried to install from a Win7 complete OS disk, and it prompted me to install the HDD driver, which I tried to find as a download, but none were accepted by setup. Tried running Win10 USB setup again and got the BSOD, shown below.

My thinking is that I need to get a driver for the HDD installed as I do not believe the drive itself has failed; it is only two or three years old, has worked perfectly and there is no reason to believe it has failed.

Anybody have any ideas about this as I would hate to toss a perfectly good laptop because I somehow messed up the HDD>



:)

 

Win 10 Recovery when HDD fails

Hi there, starting to roll out Windows 10 across our 20 Windows 7 laptops for various reasons and thought about recovery for any of these at a later stage?

If I may ask a few questions?

1 - If I have software or malware issues and need to recover using the 'reset' option would this roll back to Win 7 or the newly installed Windows 10?

2 - If a HDD fails & needs replacing, I am guessing the 'reset' option is gone, would I need to install Windows 7 then upgrade to Win 10 again?

3 - On Win 8 machines that would mean installing Win 8, upgrading to Win 8 Pro with product key originally purchased, then upgrading to Win 10, is that correct?

4 - Is there a built in method (without extra purchase) to allow me to image the machine as is, then restore that onto new HDD, I am guessing there would be authentication issues, but don't believe MS haven't thought about this?

5 - What happens after year 1 if option 2 or 3 above occurs, would I then need to purchase Win 10?

Many thanks

Gary

 

Win 7 sys. recovery partition

Ok everytime I install an OS I reformat the hdd and delete all partitions. When Win 7 is fully installed it creates it's own "system recovery" partition. But this time it didn't*Confused I know how to create partitions, so can I create one for the recovery and will the os recognize it as a recovery partition?

 

The system image restore failed. The post-recovery operation to install drivers in the offline operating system failed. (0x807800B8)".

Hi,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently. Let me help you in resolving the issue.

I suggest you to try few of the below troubleshooting steps and check if it helps.

Step 1: I suggest you to start Volume Shadow Copy service
and set it to Automatic.

Steps to Start the service and set it to automatic:

• Press Windows Key + R on the keyboard and type
  services.msc, Services window gets opened.
• Search for Volume Shadow Copy service, right click on it and click on
  Properties.
• Start the service, set
  Startup type to Automatic.

Note: You may lose the restore points when you stop the VSS.

Step 2: I suggest you to perform clean boot to avoid any third party software conflict and check.

Disclaimer: Putting your system in
Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

(Applies to Windows 10 as well)

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

I also suggest you to refer to the section creating a recovery drive in below article.

Repair & recovery

Windows help & learning - Microsoft Support

Reference: I also suggest you to refer the below article for more information about Recovery options in Windows 10.

Recovery options in Windows 10

Recovery options in Windows 10

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.